System Administrator

Key Responsibilities • Respond to and resolve end-user inquiries, incidents, and service requests through ManageEngine and other support platforms. • Troubleshoot and resolve hardware, software, operating system, and connectivity issues. • Provide support for desktops, laptops, printers, scanners, and other peripherals. • Install, configure, and maintain Windows operating systems and business applications. • Perform software installations, updates, upgrades, and patch management. • Administer and maintain Microsoft infrastructure services, including: Active Directory (AD), Microsoft Entra ID (Azure AD), Entra ID Connect Sync Server, ADFS, Exchange Online, Microsoft 365 Services • Monitor system performance, availability, and capacity utilization. • Analyze logs, alerts, and performance metrics to proactively identify and resolve issues. • Manage server operating systems and endpoint environments. • Manage Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions. • Configure and maintain SAML integrations with enterprise applications. • Manage digital certificates and certificate lifecycle processes. • Support Data Loss Prevention (DLP) and compliance initiatives. • Assist in vulnerability remediation, security hardening, and security best practices implementation. • Monitor and support Microsoft Defender and endpoint security controls. Qualifications & Experience • Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field. • 5 years of experience in System Administration, IT Infrastructure Support, or a similar role. • Experience supporting enterprise Microsoft environments and end-user computing services. • Proven experience in server administration, cloud technologies, and technical troubleshooting. Technical Skills • Microsoft Windows Server Administration • Active Directory, Entra ID, and ADFS • Microsoft 365 Administration • Exchange Online • SharePoint Online • Microsoft Teams • Microsoft Intune • Microsoft Defender for Endpoint • Microsoft Azure Administration • SQL Server Administration (basic to intermediate) • Endpoint Management and Patch Management • Backup and Recovery Solutions • Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Routing, Switching) • SSO, MFA, and SAML Integration • DLP and Security Compliance • Azure Application Proxy / Reverse Proxy Technologies Preferred Certifications • Microsoft Certified: Azure Administrator Associate (AZ-104) • Microsoft 365 Certified: Administrator Expert • Microsoft Certified: Identity and Access Administrator Associate (SC-300) • Microsoft Certified: Security Operations Analyst (SC-200) • ITIL Foundation Certification • CompTIA Network+ • CompTIA Security+

Key Responsibilities include responding to and resolving end-user inquiries and incidents across support platforms; troubleshooting hardware, software, OS, and connectivity issues; providing desktop, laptop, printer, scanner, and peripheral support; installing, configuring, and maintaining Windows OS and business applications; performing software installations, updates, upgrades, and patch management; administering Microsoft infrastructure services (Active Directory, Entra ID/Azure AD, Entra ID Connect Sync Server, ADFS, Exchange Online, Microsoft 365); monitoring system performance and capacity; analyzing logs and performance metrics to identify and resolve issues; managing server OS and endpoint environments; managing MFA and SSO solutions; configuring and maintaining SAML integrations; managing digital certificates and lifecycle; supporting DLP and compliance initiatives; assisting in vulnerability remediation, security hardening, and security best practices; monitoring and supporting Microsoft Defender and endpoint security controls.