System Administrator

Job Purpose: To design, plan, implement, and maintain mission-critical enterprise systems, ensuring optimal performance, security, and recovery procedures. The role involves serving as a technical expert in system administration, recommending system redesigns, and providing high-level support to ensure seamless operations. Key Responsibilities and Duties: - Manage the day-to-day operations of FCMS host servers by monitoring system performance, configuration, maintenance, and repair. Maintain records of system downtime and equipment inventory. - Manage Windows, Linux, and Mac systems to ensure compatibility and efficiency. - Upgrade, install, and configure application software and server hardware. - Perform troubleshooting as required, leading problem-solving efforts involving outside vendors and support personnel. - Establish, maintain, and manage user and email accounts. Install, modify, and maintain systems and utility software on server computer systems. Provide server support for other software. - Answer questions and troubleshoot product issues, focusing on problem resolution and documentation. - Monitor and manage the progression of user cases and assigned tasks through to closure. - Participate in team efforts to continuously improve work routines, processes, and product knowledge. - Facilitate strong working relationships with the Fakeeh Care Solutions Delivery team. - Ensure high availability and acceptable performance levels of mission-critical host computer resources. - Assist the help desk and other teams with troubleshooting to identify root causes and provide technical support when needed. - Install, configure, and maintain servers and storage systems. - Perform server administration tasks, including user/group administration, security permissions, group policies, print services, event log monitoring, and resource management, ensuring seamless system integration. - Monitor datacenter health using management tools and respond to hardware issues as they arise. Build, test, and maintain new servers as needed. - Other duties as assigned within the scope of the job. Requirements: Skills and Abilities: - Strong knowledge of system administration for Windows, Linux, and Mac operating systems. - Proficiency in installing, configuring, and maintaining server hardware and software. - Expertise in troubleshooting and resolving system and network issues. - Ability to manage user accounts, email systems, and server support tasks. - Strong problem-solving skills to address complex technical challenges. - Excellent communication and collaboration skills to work with cross-functional teams and external vendors. - Knowledge of datacenter management and hardware maintenance. - Ability to monitor system performance and ensure high availability of critical resources. Experience: - 2 - 3 years of experience in system administration or a related role. Education: - Bachelor's degree in Information Technology, Computer Science, or a related field. Language: - Excellent command of oral and written English and prefer Arabic. Licenses / Certifications: - Professional certifications (e.g., MCSE, RHCE, CISSP) are highly desirable.

Manage day-to-day operations of FCMS host servers by monitoring performance, configuration, maintenance, and repair; manage Windows, Linux, and Mac systems; upgrade, install, and configure application software and server hardware; troubleshoot with outside vendors and support personnel; establish and manage user and email accounts; install, modify, and maintain server systems and utility software; provide server support for other software; document issues and resolutions; monitor and manage user cases and tasks to closure; participate in process improvements; collaborate with Fakeeh Care Solutions Delivery team; ensure high availability and performance of mission-critical resources; assist help desk and other teams with root-cause analysis; install, configure, and maintain servers and storage systems; perform server administration tasks (user/group admin, security permissions, group policies, print services, event logs, resource management); monitor datacenter health and respond to hardware issues; build, test, and maintain new servers; perform other duties as assigned.