Systems Administration Consultant IT Operations (Systems Team)

Job Title: Systems Administration Consultant IT Operations (Systems Team) Role Overview As the Systems Analyst working in the IT Operations Section, the incumbent will play a key role in administering and supporting services managed by the System Operations Team to maintain efficient and reliable operations. The incumbent shall contribute as Tier 2 escalation point for Identity, Messaging, Collaboration, Remote access, Device-management, and End-point security services related to Virtualization, hardware replacements, System Upgrades, System migrations; work to diagnose complex incidents passed from Tier 1, perform RCA, implement durable fixes, and coach frontline staff so the next call is resolved at first contact. Key Responsibilities • Deploy/Troubleshoot Active Directory GPOs • Add/remove DNS records, DHCP reservations, and certificates based on requests from other IT staff • Troubleshoot sync issues in Entra ID or FIM • Troubleshoot failed deployments from Configuration Manager • Deploy DAT/engine updates via ePO; triage policy or DAT-related performance incidents • Maintain DLP policies and whitelist new requirements • Track down mail-flow anomalies using Message Trace • Troubleshoot Teams/Webex meeting-join or media-quality issues by analyzing CQD and Call Analytics. • Validate duplicate OneDrive data in Preservation Hold Library • Isolate session-launch failures by reviewing Citrix Director and Studio logs • Respond to incidents related to RDP failures • Track and Coordinate patch management of all Windows Systems • Act as incident/requests/tasks queue manager • Identify potential process improvements • Maintain documentation related to architecture and configuration Qualifications • Bachelor's degree in any Computer Science, Information Technology, Engineering, or Information Systems discipline • Experience: 5+ years in enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations. Experience Technical Skills: • Proven expertise administering Active Directory, Hybrid Entra ID, and DNS/DHCP core services. • Hands-on experience with Intunes / System Centre Configuration Manager (SCCM) • Solid understanding of the architecture and dependencies of Exchange Online, Teams/Webex, and OneDrive. • Citrix Virtual Apps & Desktops operations (Studio, Director, Workspace) and Windows RDS. • Working knowledge of Trellix ENS/DLP/Application Whitelisting • Scripting: PowerShell proficiency (functions, modules, REST/Graph calls). • Virtualization technologies • Certifications (Recommended): Microsoft Identity & Access Administrator (SC-300), MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation. Business Skills • Excellent written and spoken English. • Strong analytical problem-solving skills • Specialized technical expertise and broader IT knowledge • Compliance with risk, security, and continuity management principles Skills: dlp,ens,active directory,rdp,escalations,configuration manager,dhcp,rest,windows rds,hybrid entra id,dns,studio

Bachelor's degree in any Computer Science, Information Technology, Engineering, or Information Systems discipline. Experience: 5+ years in enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.

Deploy/Troubleshoot Active Directory GPOs; Add/remove DNS records, DHCP reservations, and certificates based on requests from other IT staff; Troubleshoot sync issues in Entra ID or FIM; Troubleshoot failed deployments from Configuration Manager; Deploy DAT/engine updates via ePO; triage policy or DAT-related performance incidents; Maintain DLP policies and whitelist new requirements; Track down mail-flow anomalies using Message Trace; Troubleshoot Teams/Webex meeting-join or media-quality issues by analyzing CQD and Call Analytics; Validate duplicate OneDrive data in Preservation Hold Library; Isolate session-launch failures by reviewing Citrix Director and Studio logs; Respond to incidents related to RDP failures; Track and Coordinate patch management of all Windows Systems; Act as incident/requests/tasks queue manager; Identify potential process improvements; Maintain documentation related to architecture and configuration.