ManageEngine (OpManager & Applications Manager) Expert

We’re Hiring: ManageEngine (OpManager & Applications Manager) Expert Location: Oman Work Mode: Onsite Experience: 7+ Years PURPOSE OF THE ROLE To manage, optimize, and continuously improve ManageEngine monitoring and management platforms, ensuring early incident detection, timely resolution within defined SLAs, and accurate operational reporting. KEY ROLES & RESPONSIBILITIES • Provide advanced technical support to diagnose, troubleshoot, and resolve complex system, application, and infrastructure issues across ManageEngine platforms. • Monitor, analyze, and manage incidents and alerts raised by the ServiceDesk Plus (SDP) team, ensuring timely investigation, prioritization, escalation, resolution, and closure in accordance with defined SLAs. • Configure and optimize monitoring settings, alert thresholds, correlation rules, and dashboards to improve visibility, reduce false positives, and enable proactive issue detection. • Design, implement, and maintain automation workflows to streamline incident response, remediation, reporting, and routine operational tasks. • Manage software updates, security patches, hotfixes, and version upgrades for ManageEngine platforms and associated components. • Perform preventive maintenance, platform upgrades, and performance optimization to ensure system stability, reliability, and scalability. • Maintain comprehensive documentation covering system configurations, change records, standard operating procedures (SOPs), automation workflows, and technical runbooks. • Prepare and present operational and management reports covering incidents, root causes, monitoring effectiveness, system health, trends, and continuous improvement initiatives. • Collaborate with service desk, infrastructure, security, and other IT teams to ensure effective monitoring and incident management. REQUIRED SKILLS & QUALIFICATIONS • Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a closely related discipline. • Minimum 7 years of hands-on experience with ManageEngine products in enterprise environments. • Strong expertise in ManageEngine OpManager, Applications Manager, and related Operations & Applications solutions. • Proven experience in designing, deploying, configuring, and maintaining monitoring platforms, including performance monitoring, alerting, reporting, and integrations with ITSM, security, and infrastructure tools. • Experience in incident management, SLA-based operations, monitoring optimization, automation, and troubleshooting. • Relevant professional certifications in ManageEngine or related technologies will be an advantage. • Excellent written and verbal communication skills, with the ability to explain complex technical concepts to technical and non-technical stakeholders. WHY JOIN US? • Collaborative and innovative work environment. • Competitive compensation based on skills and experience, with flexibility for exceptional candidates. Share your updated resume at [email protected]

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a closely related discipline. Minimum 7 years of hands-on experience with ManageEngine products in enterprise environments. Strong expertise in ManageEngine OpManager, Applications Manager, and related Operations & Applications solutions. Proven experience in designing, deploying, configuring, and maintaining monitoring platforms, including performance monitoring, alerting, reporting, and integrations with ITSM, security, and infrastructure tools. Experience in incident management, SLA-based operations, monitoring optimization, automation, and troubleshooting. Relevant professional certifications in ManageEngine or related technologies will be an advantage. Excellent written and verbal communication skills, with the ability to explain complex technical concepts to technical and non-technical stakeholders.

Provide advanced technical support to diagnose, troubleshoot, and resolve complex system, application, and infrastructure issues across ManageEngine platforms. Monitor, analyze, and manage incidents and alerts raised by the ServiceDesk Plus (SDP) team, ensuring timely investigation, prioritization, escalation, resolution, and closure in accordance with defined SLAs. Configure and optimize monitoring settings, alert thresholds, correlation rules, and dashboards to improve visibility, reduce false positives, and enable proactive issue detection. Design, implement, and maintain automation workflows to streamline incident response, remediation, reporting, and routine operational tasks. Manage software updates, security patches, hotfixes, and version upgrades for ManageEngine platforms and associated components. Perform preventive maintenance, platform upgrades, and performance optimization to ensure system stability, reliability, and scalability. Maintain comprehensive documentation covering system configurations, change records, standard operating procedures (SOPs), automation workflows, and technical runbooks. Prepare and present operational and management reports covering incidents, root causes, monitoring effectiveness, system health, trends, and continuous improvement initiatives. Collaborate with service desk, infrastructure, security, and other IT teams to ensure effective monitoring and incident management.