Receptionist

Who are we? We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management. We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio. Why choose us? Imagine more than just the future of work — with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey. Job Description We are recruiting for a receptionist to join our team and deliver the Soft Facilities Management services. The position is responsible for making a world class first impression of the organisation, upholding the client values and carefully stewarding customers through moments that matter. Exceptional work and strong problem-solving skills are crucial to the role. Our team are beholders to a series of service standards that reflect core behaviours that should be embodied in every interaction made. Key Responsibilities • Manage the Visitor Management system, ensuring all guests receive a memorable and professional welcome, with all badges prepared in advance of arrival for a seamless user experience for the building • Welcome all internal colleagues in a courteous and professional manner • Maintain complete ownership of the reception area and its surrounding areas by collaborating with all colleagues and service partners to ensure it reflects a positive image of the company • Assist with issuing and delivery of lost and forgotten passes when applicable • Use the technology platform to ensure all loaned items are scanned in and out within agreed timelines • Actively and positively engage with colleagues, clients and other stakeholders to ensure a seamless service experience and coordination across departments • Provide general administrative support to various departments, including photocopying, filing, and data entry • Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported and collaborate with the relevant stakeholders to ensure timely closure of tickets and jobs • Provide support to the admin team by posting and assigning workplace tickets on the Helpdesk system • Assist the Admin team in the management of the Desk Booking system • Build and maintain strong working relationships with the Security Team, ensuring that the building is secure at all times • Report health and safety hazards and take proactive action to resolve the risk where appropriate • Provide information in relation to local transport links and service statuses so guests are provided with up-to-date information for their onward journeys • Hold general knowledge of local amenities and directions • Be familiarised with the Workplace Coordinator roles to provide cover as and when required • Must be operationally hands on to assist wider team during peak periods and work flexible hours from time to time • Promote and maintain the core values of CBRE Excellerate and the client • Perform other duties as assigned • Delivery of services shall be in line with the strategy set by the client and the Workplace Management Main Contact. Communication Skills • Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor/manager Skills Required • Proven experience as a receptionist or in a similar role, preferably in a hotel / service industry / corporate environment • Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale • Excellent communication and interpersonal skills, with a professional manner • Strong organizational skills and attention to detail • Ability to multitask and prioritise tasks effectively in a fast-paced environment • Positive attitude, with a willingness to learn and adapt to new challenges • Ability to maintain confidentiality and handle sensitive information with discretion • Punctuality and reliability are essential • Comfortable with and embracing of new technologies and digital tools • Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint) Show more Show less

Proven experience as a receptionist or in a similar role

Manage the Visitor Management system and ensure a memorable welcome with badges prepared; greet internal colleagues professionally; maintain the reception area to reflect a positive image; assist with issuing and delivering lost/found passes; scan loaned items in and out using the technology platform; engage with colleagues, clients, and stakeholders to ensure seamless service; provide general administrative support (photocopying, filing, data entry); report health and safety hazards and work with stakeholders to close tickets and jobs; support Admin by posting and assigning workplace tickets on the Helpdesk; assist with Desk Booking system management; build relationships with Security to keep the building secure; provide local transport and amenities information to guests; be familiar with Workplace Coordinator roles to provide cover; be hands-on during peak periods and flexible hours; promote CBRE Excellerate values; perform other duties as assigned; ensure service delivery aligns with client strategy and Workplace Management main contact.