Customer Service Administrator (UAE Nationals Only)

Join KONE, a Top Employer in the UAE, and build your career with a global leader in people flow solutions. We are looking for a motivated and detail-oriented UAE National to join our Customer Service team and play a key role in supporting our service and maintenance operations. What You'll Do • Provide administrative support to Service Sales and Maintenance teams. • Prepare and process customer contracts, renewals, and service-related documentation. • Coordinate customer requests and ensure timely follow-up and resolution. • Support maintenance planning, technician scheduling, and service operations. • Assist with inspections, reporting, customer portals, and tender documentation. • Maintain accurate records and ensure high-quality data management across systems. What We're Looking For • UAE National (Family Book holder). • Diploma or bachelor’s degree in business administration or a related field. • Previous experience in administration, customer service, or coordination roles is an advantage. • Strong organizational and time-management skills. • Excellent communication skills in Arabic and English. • Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams). • Experience with SAP, CRM, or ERP systems is beneficial. Why Join KONE? • Certified Top Employer in the UAE. • Structured training and career development opportunities. • Inclusive and supportive work environment. • Opportunity to grow with a global industry leader. If you are looking to start or develop your career in customer service and operations, we'd love to hear from you. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/ Show more Show less

UAE National (Family Book holder); Diploma or bachelor’s degree in business administration or a related field; Excellent communication skills in Arabic and English; Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams); Experience with SAP, CRM, or ERP systems is beneficial.

Provide administrative support to Service Sales and Maintenance teams; Prepare and process customer contracts, renewals, and service-related documentation; Coordinate customer requests and ensure timely follow-up and resolution; Support maintenance planning, technician scheduling, and service operations; Assist with inspections, reporting, customer portals, and tender documentation; Maintain accurate records and ensure high-quality data management across systems.