Customer Service Representative - Hiring UAE Nationals

Key Responsibilities • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. • Resolve customer complaints, concerns, and service requests while ensuring customer satisfaction. • Provide accurate information about products, services, policies, and procedures. • Process customer requests, orders, cancellations, refunds, and account updates. • Escalate complex issues to the appropriate departments when necessary. • Maintain accurate customer records and document all interactions in the CRM system. • Follow up with customers to ensure issues have been resolved. • Meet individual and team KPIs, including response time, resolution time, and customer satisfaction. • Collaborate with internal teams to improve service quality and customer experience. • Ensure compliance with company policies and service standards. Qualifications • Bachelor's degree or Diploma in any discipline. Show more Show less

Bachelor's degree or Diploma in any discipline.