Customer Service Representative - Hiring UAE Nationals

Key Responsibilities • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. • Resolve customer complaints, concerns, and service requests while ensuring customer satisfaction. • Provide accurate information about products, services, policies, and procedures. • Process customer requests, orders, cancellations, refunds, and account updates. • Escalate complex issues to the appropriate departments when necessary. • Maintain accurate customer records and document all interactions in the CRM system. • Follow up with customers to ensure issues have been resolved. • Meet individual and team KPIs, including response time, resolution time, and customer satisfaction. • Collaborate with internal teams to improve service quality and customer experience. • Ensure compliance with company policies and service standards. Qualifications • Bachelor's degree or Diploma in any discipline. Show more Show less

Bachelor's degree or Diploma in any discipline.

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. Resolve customer complaints, concerns, and service requests while ensuring customer satisfaction. Provide accurate information about products, services, policies, and procedures. Process customer requests, orders, cancellations, refunds, and account updates. Escalate complex issues to the appropriate departments when necessary. Maintain accurate customer records and document all interactions in the CRM system. Follow up with customers to ensure issues have been resolved. Meet individual and team KPIs, including response time, resolution time, and customer satisfaction. Collaborate with internal teams to improve service quality and customer experience. Ensure compliance with company policies and service standards.