Hyatt Hotels

Guest Service Officer-Reservations

Dubai, UAEPosted 3 months ago

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Salary
AED 5k–9k a month· est.
Job type
Full time
Level
Entry level
Field
Hospitality & Tourism
Work mode
On site

About the role

At Andaz by Hyatt, we create memorable experiences through authentic hospitality. As a Guest Service Officer – Reservations, you will be responsible for delivering exceptional service by handling guest reservations with accuracy, efficiency, and care. You will create a seamless booking experience, respond to guest inquiries, and work closely with hotel teams to ensure every stay begins with a personalized touch. Diploma/qualification in Hospitality or Tourism Management Excellent English communications on both verbal and writing skills Well versed with Opera system are beneficial. Language Preference: Arabic Speaker

Requirements

Diploma/qualification in Hospitality or Tourism Management. Excellent English communications on both verbal and writing skills. Well versed with Opera system.

Responsibilities

Handle guest reservations with accuracy, efficiency, and care to create a seamless booking experience. Respond to guest inquiries. Collaborate with hotel teams to ensure each stay begins with a personalized touch.

Skills

  • Opera PMS
  • Guest reservations
  • Customer service
  • English proficiency
  • Arabic language
  • Hospitality knowledge

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