Guest Service Officer - Reservations (Arabic Speaker)

You will play a crucial role in enhancing the guest experience by managing reservations effectively. You will ensure that all bookings are processed accurately and efficiently while maintaining a strong guest-focused approach. Main duties: - Respond promptly to reservation inquiries via phone, email, and internal systems - Accurately input and manage reservations in the Property Management System - Promote packages and special offers to enhance the guest experience - Coordinate with the Front Office and Sales teams to ensure booking accuracy - Handle group bookings and special requests with great attention to detail At Hyatt, we care for people so they can be their best. As part of our team, you’ll enjoy: - A UAE employment visa sponsorship. - Complimentary meals prepared by our culinary team. - Company-provided transportation for your convenience. - Accommodation arranged by the company. - Exclusive discounts at Hyatt food & beverage outlets across Dubai. - Complimentary stays at Hyatt hotels worldwide — explore the world with us! - Work experience as a GSO or Reservations Agent - Fluency in Arabic language is a must - Strong written and verbal communication skills - Proficiency in Opera or other Property Management Systems - Ability to multitask and prioritize effectively in a fast-paced environment - Proactive approach to guest service and problem-solving

Respond promptly to reservation inquiries via phone, email, and internal systems; Accurately input and manage reservations in the Property Management System; Promote packages and special offers to enhance the guest experience; Coordinate with the Front Office and Sales teams to ensure booking accuracy; Handle group bookings and special requests with great attention to detail.