Hyatt Hotels

Guest Service Officer -Front Office (Russian Speaker)

Dubai, UAEPosted 3 months ago

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Salary
AED 4k–6k a month· est.
Job type
Full time
Level
Entry level
Field
Hospitality & Tourism
Work mode
On site

About the role

At Andaz by Hyatt, we create memorable experiences through authentic hospitality. As a Guest Service Officer, you will be the first point of contact for our guests, delivering warm, personalized service and ensuring a seamless arrival, stay, and departure experience. You will play a key role in creating meaningful connections while upholding the exceptional service standards of the Andaz brand. You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. Diploma/qualification in Hospitality or Tourism Management Excellent English communications on both verbal and writing skills Well versed with Opera system are beneficial Language Preferred -Arabic/Russian/German/French Speaker

Requirements

Diploma/qualification in Hospitality or Tourism Management. Excellent English communications on both verbal and writing skills. Well versed with Opera system is beneficial. Language preference: Arabic/Russian/German/French speaker.

Responsibilities

Be the first point of contact for guests, delivering warm, personalized service and ensuring a seamless arrival, stay, and departure experience. Contribute to the smooth and efficient running of the Reception within the Rooms Division and uphold the exceptional service standards of the Andaz brand.

Skills

  • Opera (Opera PMS) system
  • Guest service skills
  • Excellent English communication (verbal and written)
  • Hospitality industry knowledge
  • Multilingual communication (Arabic/Russian/German/French preferred)
  • Front desk operations
  • Customer service
  • Problem-solving
  • Professional demeanor

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