TGP International
The GRO / People Operations Manager is responsible for managing all HR and people-related operations within Seven Al Hamra Food Hall. This role ensures an engaged, high-performing workforce, compliance with labour laws and Saudization requirements, and alignment with the food hall’s operational and cultural objectives. The manager acts as a trusted advisor to leadership while driving efficient HR processes and fostering a positive employee experience. CORE RESPONSIBILITIES 1. People & Talent - Lead end-to-end recruitment, onboarding, and offboarding processes. - Develop and maintain workforce planning and headcount management. - Partner with managers on hiring, performance management, and employee relations. 2. HR Operations - Manage employment contracts, payroll coordination, employee records, and HR systems. - Ensure compliance with labour laws, Saudization (where applicable), visas, and employment regulations. - Oversee probation, promotions, salary reviews, and disciplinary processes. 3. Culture & Engagement - Support company culture, employee engagement initiatives, and wellbeing programs. - Implement recognition, training, and development programs to enhance skills and retention. - Act as a trusted advisor to employees and leadership. 4. Policies & Governance - Develop and maintain HR policies, procedures, and handbooks. - Handle grievances, investigations, and performance improvement plans with discretion. - Ensure confidentiality and ethical standards across all HR practices. 5. Reporting & Strategy - Provide HR reports on headcount, turnover, payroll, and performance metrics. - Support leadership with people insights, workforce planning, and strategic HR initiatives. - Drive continuous improvement of HR processes, systems, and operational efficiency.