Collections Supervisor

About the role

Requirements

• ● Maximum of 3 years of experience.
• ● Contact customers via phone, email, or approved channels regarding overdue accounts.
• ● Explain outstanding balances, payment terms, and available repayment options clearly.
• ● Negotiate payment arrangements.
• ● Update customer records accurately in the system after each interaction.
• ● Follow approved scripts, compliance guidelines, and collection procedures.
• ● Handle customer inquiries, complaints, and escalations professionally.
• ● Achieve assigned collection targets and service KPIs.
• ● Escalate high-risk or complex cases to the supervisor when required.
• ● Maintain confidentiality and data privacy at all times.

Responsibilities

Skills

• customer service
• collections
• negotiation
• phone communication
• email communication
• CRM / data entry
• compliance
• data privacy
• issue escalation
• relationship management