Manager - Collections

Role Purpose: Responsible for managing overdue accounts, with a focus on complex and high-value debts. This role involves collaborating with the Credit Control Department to negotiate payment arrangements, resolve client disputes, and ensure compliance with insurance regulations, legal requirements, and internal company policies. The Collection Specialist plays a key role in enhancing cash flow by implementing advanced collection strategies, analyzing payment trends, and coordinating with internal departments to address and resolve issues affecting collections and the recovery of outstanding balances. Key Activities: • Handle Collection for overall Health portfolio • Perform detailed aging analysis to identify overdue receivables and outstanding balances. • Coordinate with relevant stakeholders to review collection targets, communicate these goals to the team, and offer strategic input to ensure alignment and effective progress toward target achievement. • Ensure the timely and accurate collection of overdue payments and installments from clients, brokers, and Sales & Agency, while strictly adhering to payment schedules and proactively addressing any delays. • Review outstanding balances from clients in Key Accounts regions and provide collection officers with strategic guidance and support to ensure timely recovery in accordance with established terms and conditions. • Drive positive cash flow and actively support cash forecasting processes to ensure financial stability. • Offer strategic guidance, expert advice, and solutions to challenges, while leading the team with a focus on professionalism and optimal outcomes. • Maintain strong relationships with clients while ensuring that collectors consistently uphold the highest standards of professionalism and client engagement. • The manager must achieve his monthly collection financial targets and productivity targets as well. • The manager should support his team in calls, visits and meetings for direct and brokers. • Communication with client by visits and calls during/after working hours • Address Issues related to reconciliation and follow up • Reviewing Team performance for incentive purpose as per the policy. Education and Experience: • A bachelor’s degree in finance, Accounting, or equivalent is required. • Minimum of 5 years of experience in collections with Preferably 1 year of experience in a supervisory position

Bachelor’s degree in finance, accounting, or equivalent required. Minimum of 5 years of experience in collections, preferably 1 year in a supervisory position.

Handle collection for overall Health portfolio; perform detailed aging analysis to identify overdue receivables and outstanding balances; coordinate with stakeholders to review collection targets and provide strategic input; ensure timely and accurate collection of overdue payments from clients, brokers, and Sales & Agency; review outstanding balances from clients in Key Accounts regions and guide collection officers; drive positive cash flow and support cash forecasting; provide strategic guidance and leadership to the team; maintain strong client relationships and uphold professional standards; achieve monthly collection financial and productivity targets; support team in calls, visits, and meetings with direct clients and brokers; communicate with clients by visits and calls during/after work hours; address issues related to reconciliation and follow-up; review team performance for incentive purposes per policy.