Collections Specialist

What You'll Be Doing: Collections & Recovery Manage an allocated portfolio of delinquent customer accounts and drive recovery efforts. Achieve assigned collection, recovery, and portfolio performance targets. Proactively contact customers through approved communication channels to facilitate account regularization. Minimize delinquency levels and support effective portfolio management. Portfolio Monitoring & Risk Management Monitor early warning indicators and identify accounts requiring preventive action. Assess customer situations and recommend appropriate solutions. Support reduction of portfolio flow rates and provisioning impact. Escalate complex cases and potential risks where appropriate. Customer Engagement Negotiate repayment solutions and payment commitments with customers. Handle customer queries professionally and provide timely resolutions. Maintain positive customer relationships while achieving business objectives. Gather customer and market insights to support process and business improvements. Service Excellence & Operations Deliver excellent customer service to both internal and external stakeholders. Maintain accurate records of collection activities and customer interactions. Meet productivity, quality, and performance standards established by management. Support departmental objectives and assist team members where required. Compliance & Governance Ensure adherence to the Bank's collection policies, procedures, and regulatory requirements. Comply with Central Bank regulations and internal governance frameworks. Maintain the highest standards of professionalism and ethical conduct. Contribute to maintaining a strong control and compliance environment. What We're Looking For: Education Bachelor's Degree or equivalent qualification. Experience Minimum 1 year of experience in Collections and Recovery, Banking, Financial Services, or a related field. Experience handling customer negotiations and delinquent account management is preferred. Industry Exposure Understanding of collections, recoveries, and customer account management. Familiarity with financial products and customer servicing environments. Exposure to financial statement and cash flow analysis is advantageous. What’s In It For You: Competitive, performance-linked compensation. Medical coverage for you and your family. Comprehensive life insurance. Career development opportunities within a leading UAE bank. Exposure to a dynamic and performance-driven collections environment. A collaborative culture focused on learning, growth, and customer excellence. Skills: Communication Skills: Strong verbal and written communication abilities. Negotiation Skills: Ability to influence outcomes and reach mutually beneficial solutions. Customer Focus: Commitment to delivering positive customer experiences. Decision Making: Sound judgement and problem-solving capabilities. Collections & Recovery Knowledge: Understanding of collections processes and recovery strategies. Analytical Skills: Ability to assess customer situations and identify appropriate actions. Resilience: Ability to perform effectively in a target-driven environment.

Education: Bachelor's Degree or equivalent qualification. Experience: Minimum 1 year of experience in Collections and Recovery, Banking, Financial Services, or a related field. Experience handling customer negotiations and delinquent account management is preferred. Industry exposure: Understanding of collections, recoveries, and customer account management. Familiarity with financial products and customer servicing environments. Exposure to financial statement and cash flow analysis is advantageous.

Manage an allocated portfolio of delinquent customer accounts and drive recovery efforts. Achieve assigned collection, recovery, and portfolio performance targets. Proactively contact customers through approved communication channels to facilitate account regularization. Monitor early warning indicators and identify accounts requiring preventive action. Assess customer situations and recommend appropriate solutions. Support reduction of portfolio flow rates and provisioning impact. Escalate complex cases and potential risks where appropriate. Negotiate repayment solutions and payment commitments with customers. Handle customer queries professionally and provide timely resolutions. Maintain positive customer relationships while achieving business objectives. Gather customer and market insights to support process and business improvements. Deliver excellent customer service to both internal and external stakeholders. Maintain accurate records of collection activities and customer interactions. Meet productivity, quality, and performance standards established by management. Support departmental objectives and assist team members where required. Ensure adherence to the Bank's collection policies, procedures, and regulatory requirements. Comply with Central Bank regulations and internal governance frameworks. Maintain the highest standards of professionalism and ethical conduct. Contribute to maintaining a strong control and compliance environment.