Collection Specialist (اخصائي تحصيل) - SOURC02402

Description We are looking for a proactive and customer-focused Collection Specialist to join our team. In this role, you will play a key part in managing customer, following up on outstanding payments, and ensuring timely collection while maintaining positive customer relationships. Responsibilities: • Contact customers to follow up on outstanding payments and overdue accounts. • Communicate professionally with customers to understand payment concerns and agree on suitable payment arrangements. • Maintain accurate records of collection activities, customer interactions, and payment commitments. • Handle customer inquiries and resolve payment-related issues professionally and empathetically. • Collaborate with internal teams to resolve billing discrepancies and collection challenges. • Monitor and track collection performance, payment recovery rates, and outstanding balances. • Ensure timely follow-up on customer accounts to achieve collection targets. Skills and Qualifications: • At least 1 year of experience in collections as customer service. • Experience with CRM systems and customer service platforms. • Strong communication, negotiation, and follow-up skills. • Ability to handle challenging situations professionally and empathetically. • Strong attention to detail and organizational skills. • Target-oriented with the ability to manage multiple accounts and priorities.

Contact customers to follow up on outstanding payments and overdue accounts. Communicate professionally with customers to understand payment concerns and agree on suitable payment arrangements. Maintain accurate records of collection activities, customer interactions, and payment commitments. Handle customer inquiries and resolve payment-related issues professionally and empathetically. Collaborate with internal teams to resolve billing discrepancies and collection challenges. Monitor and track collection performance, payment recovery rates, and outstanding balances. Ensure timely follow-up on customer accounts to achieve collection targets.