Collection Specialist

About the role

Requirements

• - Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field.
• - 0–3 years of experience in Collections, Accounts Receivable, Credit Control, Finance, or Customer Account Management.
• - Fresh graduates with an understanding of finance fundamentals are welcome to apply.
• - Fluency in Arabic and English, both spoken and written.
• Skills and Competencies
• - Understanding of receivables, invoice management, collection processes, and account reconciliation.
• - Proficiency in Microsoft Excel, including PivotTables, VLOOKUP or XLOOKUP, and reporting.
• - Ability to analyze account balances and prepare collection reports and forecasts.
• - Communication and negotiation skills to secure payment commitments and resolve disputes.
• - Consistent follow-up, attention to detail, and accurate recordkeeping.
• - Ability to prioritize accounts, manage deadlines, and handle customer conversations with professionalism.
• - A customer service approach that balances relationships with collection requirements.
• Preferred Qualifications
• - Experience with ERP systems such as Odoo, SAP, Oracle, or Microsoft Dynamics.
• - Experience in technology, services, logistics, telecommunications, or other B2B environments.
• - Familiarity with Saudi VAT invoicing requirements and credit risk assessment.
• - Finance or accounting certifications.

Responsibilities

• Accounts Receivable and Collections
• - Review customer accounts and receivables aging reports daily to prioritize collection activities.
• - Follow up on due and overdue invoices through calls, emails, and meetings.
• - Secure payment commitments and track payments against agreed dates.
• - Record collection activities, customer responses, and payment commitments in the ERP system.
• - Follow up on returned payments, failed transfers, and disputed invoices.
• - Escalate overdue accounts, missed commitments, and collection risks to management.
• Customer Relationships and Dispute Resolution
• - Maintain relationships with customers and their finance teams.
• - Respond to inquiries about invoices, statements of account, payments, and outstanding balances.
• - Investigate payment delays and coordinate solutions with Sales, Operations, and Finance.
• - Reconcile customer accounts and resolve payment discrepancies.
• - Verify invoices and supporting documents before collection follow-up.
• - Coordinate credit notes, debit notes, and account adjustments through the required approval process.
• Reporting and Forecasting
• - Prepare weekly and monthly reports on collections, overdue balances, and account status.
• - Identify aging trends and accounts requiring management attention.
• - Prepare cash collection forecasts based on payment commitments and account history.
• - Recommend actions to improve collection performance and reduce overdue receivables.
• - Maintain records and supporting documentation for reporting and audit purposes.
• Compliance and Controls
• - Follow company collection policies, approval requirements, and internal controls.
• - Protect customer and company financial information.
• - Support internal and external audits related to receivables and collections.
• - Conduct collection activities in line with applicable Saudi regulations and company procedures.

Skills

• Microsoft Excel (PivotTables, VLOOKUP, XLOOKUP)
• Accounts Receivable
• Collections
• Invoice management
• Account reconciliation
• Communication
• Negotiation
• ERP systems (Odoo, SAP, Oracle, Microsoft Dynamics)