Customer Happiness Officer

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Customer Happiness Officer (26002346)Job Description Customer Happiness Officer - (26002346) Job Description Manage customer inquiries, suggestions, and complaints and follow up with relevant organizational units.Respond efficiently and effectively to internal and external customer inquiries and requirements through various communication channels.Contribute to designing and enhancing the customer journey to improve service quality and customer satisfaction and happiness.Participate in implementing community initiatives and programs aimed at enhancing the customer experience.Review and analyse customer feedback and suggestions to identify opportunities for service improvement and development.Prepare reports and data related to customer inquiries, complaints, and suggestions, and follow up on the actions taken.Apply customer service excellence standards in accordance with Dubai Government guidelines, standards, and approved practices.Perform any other related duties assigned by the direct supervisor. Qualifications Bachelor’s degree in Communication, Business Administration, or an equivalent qualification from an accredited university.0–3 years of relevant experience in Customer Service or Customer Happiness. Job Category: AdministrationAdvertiser: Mohammed Bin Rashid Al Maktoum LibraryEducational-level: BachelorRequired Nationality: UAE Only Suitable for people with determination: NoMonthly Salary: 10001-20000Schedule-Time: Full timeJob Posting: 13/08/2026Unposting Date: 12/09/2026

Bachelor’s degree in Communication, Business Administration, or an equivalent qualification from an accredited university. 0–3 years of relevant experience in Customer Service or Customer Happiness.

Manage customer inquiries, suggestions, and complaints and follow up with relevant organizational units. Respond efficiently and effectively to internal and external customer inquiries and requirements through various communication channels. Contribute to designing and enhancing the customer journey to improve service quality and customer satisfaction and happiness. Participate in implementing community initiatives and programs aimed at enhancing the customer experience. Review and analyse customer feedback and suggestions to identify opportunities for service improvement and development. Prepare reports and data related to customer inquiries, complaints, and suggestions, and follow up on the actions taken. Apply customer service excellence standards in accordance with Dubai Government guidelines, standards, and approved practices. Perform any other related duties assigned by the direct supervisor.