Customer Service Representative

We are looking for a professional, friendly, and customer-focused Customer Service Representative to handle customer inquiries, provide information, resolve complaints, and maintain positive customer relationships. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to deliver a high standard of customer service. Key Responsibilities • Respond to customer inquiries through phone calls, emails, online chat, and other communication channels. • Provide accurate information about company products, services, policies, and procedures. • Handle customer complaints, requests, and concerns professionally. • Understand customer needs and provide appropriate solutions. • Escalate complex issues to the relevant department or supervisor. • Maintain accurate records of customer interactions and feedback. • Follow up with customers to ensure their concerns have been resolved. • Coordinate with internal departments to address customer requirements. • Update customer information in the company's CRM or database. • Maintain a professional and positive attitude during customer interactions. • Meet customer service quality standards and assigned performance targets. • Protect confidential customer information and follow company procedures. Requirements • High school diploma or equivalent; a diploma or degree in Business Administration or a related field is an advantage. • Previous experience in customer service, call centers, retail, hospitality, or a similar role is preferred. • Freshers with strong communication skills may also apply. • Good verbal and written communication skills in English. • Knowledge of additional languages is an advantage. • Strong listening, problem-solving, and interpersonal skills. • Ability to handle customer complaints calmly and professionally. • Basic computer knowledge, including Microsoft Word, Excel, and email. • Familiarity with CRM systems or customer support software is an advantage. • Good telephone etiquette and professional communication. • Ability to manage multiple inquiries and prioritize tasks. • Positive attitude, patience, and customer-oriented mindset. • Ability to work independently and as part of a team. • Willingness to work on-site in Dubai, UAE, according to the assigned schedule. Benefits • Competitive salary based on experience and company budget. • Employment visa in accordance with company policy and applicable UAE regulations. • Medical insurance as applicable under UAE requirements. • Annual leave and public holidays in accordance with UAE labour law. • End-of-service benefits, where applicable under UAE law. • Professional training and customer service development. • Opportunities for career advancement based on performance. • Supportive and professional working environment. • Performance-based incentives may be available depending on company policy. • Accommodation, transportation, or other allowances may be provided depending on the employment package.