Junior Operations & Collections Executive

Junior Operations & Collections Executive 📍 Dubai, UAE About MCL Finance Since 2018, we've helped over 2,000 SMEs across the UK and UAE access the capital they need to grow — fast, clear, and with care. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that actually feels human. We back ambition with real funding and smart tools, backed by a team that gets what running a business takes. Our model puts people over paperwork — we work with brokers and business owners to deliver funding that fits, without the faff. 🎯 Our Mission To reshape SME finance and level the playing field for good — giving ambitious businesses the fast, fair funding they need to build what's next. The Role The Junior Operations & Collections Executive supports the day-to-day processing and servicing of invoice factoring cases. You'll coordinate with brokers and customers, make sure applications and documents are complete, see post-disbursal requirements through to completion, and support collections on early-stage overdue accounts. It's a hands-on role with full training and a clear path to progress within MCL's operations team. Key Responsibilities - Act as a day-to-day contact for brokers on case updates and document requests - Log new applications and maintain accurate case records in our CRM/loan management system - Review submissions against MCL's document checklist and follow up for missing information - Ensure cases are complete and properly organised before passing them for credit assessment - Coordinate with brokers, customers and the internal credit/operations team throughout the process - After disbursal, contact customers to complete required agreements, signatures, acknowledgements and other checks - Collect and verify security documents (e.g. cheques, direct debit mandates) as required post-disbursal - Track outstanding post-disbursal requirements and follow up until completion - Monitor assigned early-stage overdue accounts and make collection calls when payments are missed - Follow up professionally but persistently with customers on overdue payments - Maintain accurate notes of calls, payment commitments and collection activity - Escalate broken payment promises and problem accounts to senior team members - Assist with general operations and administrative tasks as required 🔍 What We're Looking For - 1–3 years of experience in an operations, customer-facing or phone-based role - Bachelor's degree preferred - Strong spoken and written English - Comfortable speaking to customers and brokers over the phone throughout the day - Highly organised and able to manage multiple cases simultaneously - Strong follow-up mentality — doesn't need repeated reminders to chase something - Comfortable having difficult conversations about overdue payments - Good attention to detail when checking documents - Experience using a CRM or loan management system - Basic Excel/Google Sheets skills Bonus - UAE experience in finance, lending, factoring, collections, banking, customer service or call-centre roles Our Offer - Salary: up to AED 5,000/month, depending on experience - The opportunity to shape underwriting practice in a growing regional market - A collaborative, fast-moving team environment - Genuine progression opportunities as MCL Finance scales in Dubai - Exposure to senior stakeholders across the wider group - A business that backs ambition — both our customers' and our own