Collector

Description Medica Group, a Partner of choice for aesthetic medicine solutions technologies. We represent the leading companies in the world of Aesthetic, Medical equipment and Skin Products in MENA. Our multicultural employees are passionate about improving people’s lives with different skin and body needs. Our team succeeds in an environment that encourages forward thinking, innovation, and creativity in the distribution, marketing, and sales of aesthetic and medical equipment, face and body solutions, and digital dentistry. We hire talented people who can thrive on responsibility, develop, and grow their career. Role Summary The Collector is responsible for following up on accounts receivable and ensuring timely payment from customers. This role requires proactive communication with clients, effective negotiation skills, and the ability to resolve payment issues while maintaining positive customer relationships. The Collector will work closely with the credit and sales teams to track overdue accounts and facilitate the collection process efficiently Job Responsibilities • Monitor and manage customer accounts, ensuring timely payments are made according to payment terms. • Investigate and resolve any discrepancies or disputes regarding invoices or payment terms. • Send payment reminders and follow up on outstanding balances. • Communicate professionally with customers, providing clear information about their account status and payment options. • Address customer queries related to billing, payment schedules, and payment methods. • Facilitate payment settlements or arrange for debt recovery, ensuring compliance with company policies and legal regulations. • Maintain accurate records of communication with customers, payment arrangements, and account status updates. • Update customer account information, ensuring all records are current and accurate in the company's financial system. • Escalate problematic accounts to higher management when necessary or involve external agencies for collection efforts. • Work closely with the sales and finance teams to ensure the timely processing of payments. • Coordinate with the finance team to ensure accurate reporting and tracking of account status. • Provide feedback to the sales team regarding customers with recurring payment issues or disputes. • Maintain positive relationships with customers, even when dealing with overdue accounts, to ensure continued business partnerships. Qualification • Bachelor's degree in Finance, Accounting, Business Administration, or a related field. • Proficiency in Microsoft Office, particularly Excel, Word, and Outlook. • Good understanding of financial regulations, credit risk, and accounts receivable processes. • Strong communication, negotiation, and problem-solving skills. • Excellent attention to detail, accuracy, and organizational skills. • Fluency in English and Arabic is mandatory. • Valid driving license and access to a personal vehicle. Experience • 2+ years of experience in collections, credit control, or accounts receivable. • Proven experience in balance confirmation, accounts reconciliation, and payment follow-ups. • Experience managing multiple customer accounts and prioritizing collection activities effectively. Show more Show less