Lobby Ambassador

Fairmont Dubai Reporting to Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following: Demonstrate Fairmont’s Brand Standards in all interactions Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors Make our Guests and Visitors feel warm and welcome Assist Guests with luggage Assist Guests with directions to the Front Desk, or any other area of the Hotel Welcome Guests using authentically local greetings Engage in conversation with first time visitors, show them the lobby and the surroundings

Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills Impeccable grooming Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected. Must be flexible in terms of working hours 2 years minimum experience in customer service is an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work cohesively as part of a team Ability to focus attention on Guest needs, remaining calm and courteous at all times

Demonstrate Brand Standards in all interactions. Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors. Make Guests and Visitors feel warm and welcome. Assist Guests with luggage. Assist Guests with directions to the Front Desk, or any other area of the Hotel. Welcome Guests using authentically local greetings. Engage in conversation with first time visitors, show them the lobby and the surroundings.