Spa Receptionist

Fairmont Dubai At Fairmont Hotel Dubai, your primary responsibility is to provide the Guest with a warm and inviting welcome into the spa. They will provide efficient and courteous services to Guests and Members at all times, and have thorough knowledge and details of all Spa treatments and retail products. Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following: Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests Provide information and literature about the facilities and services in person and via telephone Possess knowledge about all aspect of the treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details Make reservation for spa treatments and personal training sessions Ensure that attention to details is accurately maintained with each Guest reservation and all Guest requirements or issues are clearly stated to ensure smooth service delivery Control entry into all areas of facility by restricting all unauthorized individuals Thoroughly understand and adheres to proper credit, and cash-handling policies and procedures Maintain inventory of supplies and retails products Provide Spa tours, when needed Follows Occupational Health and Safety regulations Report suspicious people, behavior, and vehicles to Hotels Security Ensure adherence to Fairmont’s Code of Ethics

Must possess outstanding Guest service skills, professional presentation and sophisticated verbal and written communication skills Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people Proficient in English language (verbal and written) with a second or third language as an asset Must be able to handle a multitude of tasks in an intense, ever changing environment Minimum of one-year experience in spa industry or hospitality Must have the ability to handle cash effectively and accurately with basic accounting Computer literacy in Windows, MS Office Suite, Fidelio PMS system, SpaSoft, and Micros is recommended

Provide warm, anticipative service to exceed guests' needs; give information about facilities and services in person and via telephone; know all aspects of treatments and facility to provide accurate information; make reservations for spa treatments and personal training sessions; maintain attention to detail for each guest reservation and communicate guest requirements; control entry into facility; adhere to credit and cash-handling policies; maintain inventory of supplies and retail products; provide spa tours when needed; follow Occupational Health and Safety regulations; report suspicious people, behavior, and vehicles to hotel security; ensure adherence to Fairmont’s Code of Ethics.