Tamayyaz - Telephone Operator "Swiss Service Agent" - Saudi Only

Swissôtel Al Maqam Makkah List of Responsibilities and Duties: Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following: Provide and dispatch immediate actions to all guest concerns. Ensure follow-up of action is completed with-in the quoted time. Work with related departments to ensure efficiency in meeting guests needs. Promotes hotel services and amenities to encourage an exceptional resort experience. Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience. Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest’s issue. Handling all wakeup call requests 24/7 Handling emergency call’s and calling the hotel doctor when needed 24/7

Tamayyaz Program is for Saudi Nationals Only. Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience. Basic English skills are a must. Strong passion for the Hospitality Field. Excellent interpersonal and communication skills. Is a team player that contributes to and proactively assists co-workers.

Provide and dispatch immediate actions to all guest concerns. Ensure follow-up of action is completed within the quoted time. Work with related departments to ensure efficiency in meeting guests needs. Promotes hotel services and amenities to encourage an exceptional resort experience. Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience. Able to contribute to a team environment by assisting co-workers in all departments related to the call center. Ensuring the attention to detail is recorded with each guest’s issue. Handling all wakeup call requests 24/7. Handling emergency calls and calling the hotel doctor when needed 24/7.