Pharma B Tender Customer Service, Coordinator

Key Accountabilities Check the Certificate of origin availability. Arrange Appointment with Customer (within 5 Working days)for NUPCO invoices the appointment arrange by create ASN on NUPCO portal. Make sure all invoices are delivered before the due date to safe company from penalty. Arrange the priority for WH as per customer appointment, and arrange with WH if there are any customer requirement on picking ( exp. Samples , Distribution …etc). Follow up with warehouse and Coordinate with Planning Team if goods not match with customer requirement. Coordinate with Transportation Team by email mention loading and offloading date to Arrange Trip as per customer appointment before one day of loading date. Coordinate with Delivery Representatives team ( Direct Trip ) and pass to them all data include storage condition of goods ( Cool or Non Cool ). Make the manifest of all deliveries which need to dispatch on same trip and split the deliveries on manifest as per storage condition then make sure the total value of the manifest not pass SR. 3.5 Million. Follow up with Transportation Team to get from them confirmation email with dispatch goods. Undertake any other duties or assignment as required from time to time by the management. Communication & Work Relationships Internal Warehouse Teams Planning Team Transportation Team Delivery Representative Team External Customers Qualifications/ Experience Education: High School Diploma Field/Years of Experience : 0-1 Year of experience

High School Diploma; 0-1 year of experience

Check the Certificate of origin availability. Arrange appointments with customers (within 5 working days) for NUPCO invoices the appointment arranged by creating ASN on NUPCO portal. Ensure all invoices are delivered before the due date to avoid penalties. Prioritize warehouse handling as per customer appointment and coordinate with WH if there are customer requirements on picking (e.g., samples, distribution). Follow up with warehouse and coordinate with Planning Team if goods do not match customer requirements. Coordinate with Transportation Team via email to indicate loading and offloading dates to arrange trips as per customer appointment before one day of loading date. Coordinate with Delivery Representatives team (Direct Trip) and pass to them all data including storage conditions of goods (Cool or Non-Cool). Create the manifest for all deliveries to be dispatched on the same trip and split deliveries on the manifest according to storage condition, ensuring the total value of the manifest does not exceed 3.5 Million SAR. Follow up with Transportation Team to obtain confirmation email of goods dispatch. Undertake any other duties as required by management.