Customer Support Supervisor

The Supervisor – Technical Support I will lead the WLF aftermarket team in handling customer inquiries through to equipment collection and invoicing. This role coordinates RFQs, quotations, purchase orders, parts procurement, and documentation with the technical team, ensuring accurate records and timely delivery for both service and rental equipment.

Diploma or higher degree in accounting or equivalent.   Minimum 1 years experience . Advanced proficiency in Microsoft Excel, including creating and managing formulas, pivot tables, data analysis, and reporting.  Ability to prepare clear, accurate, and professional reports.  Strong interpersonal skills with the ability to work effectively with a diverse workforce.  Excellent customer service skills, with the ability to handle customers professionally, manage different personalities, and remain calm under pressure while addressing complaints or frustrations.  Ability to perform effectively in a fast-paced, dynamic and  high-pressure work environment.  Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.  Excellent verbal and written communication skills, with proven customer handling and problem-solving abilities.  Flexibility to work outside normal business hours when required, particularly to support urgent or critical customer requests. Working online is not optional .  Daily visits to the work shop ( 3-4 ) times per day and conduct face to face follow up meetings with the supervisors and team leaders to make sure the work is flowing perfectly on the shop floor .  Understand and recognize that the Wireline (WLF) business model is significantly different from other departments and be able to adapt to its unique operational and customer service requirements.  Ability to effectively manage a high volume of emails, prioritize requests based on urgency and business impact, and ensure timely follow-up and resolution.  Prompt responses as possible  to customer inquiries and internal requests .  Excellent typing skills with the ability to type quickly, accurately, and efficiently without looking at the keyboard.

The Supervisor – Technical Support I will lead the WLF aftermarket team in handling customer inquiries through to equipment collection and invoicing. This role coordinates RFQs, quotations, purchase orders, parts procurement, and documentation with the technical team, ensuring accurate records and timely delivery for both service and rental equipment.