Senior Key Account Specialist-WARED

Job Description Apply now Apply Now Start applying with LinkedIn Start Please wait... Job Title: Senior Key Account Specialist-WARED Posting Start Date: 11/10/2026 Job Location: Riyadh Legal Entity: Wared Logistics Job Description: Job Summary To lead and manage relationships with Wared’s strategic customers, ensuring service excellence, account retention, revenue growth and profitability. The senior key account specialist acts as a main point of contact for high-value clients, aligning internal teams to deliver on commercial and operational expectations while identifying opportunities for upselling and service development. Key Accountabilities Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly Collaborate with internal teams to proactively manage end to end customer experience Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback Lead or support the renewal of contracts, commercial proposals, and negotiations process in collaboration with the commercial management Act as the first escalation point for major service issues and ensure structured follow-up and closure Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs Knowledge, Skills and Aptitude Educational Qualifications and Certifications: Bachelor’s degree in business administration, Logistics, marketing or related field. Knowledge: Deep understanding of logistics and transportation services, particularly B2B contract servicin. Strong grasp of customer lifecycle management and account performance monitoring. Knowledge of pricing models, contract structures and SLA governance Technical Skills: Proficiency in CRM platforms . Competence in Microsoft office suite . Ability to analyze commercial performance data and translate into actionable insights Language Skills: Excellent verbal & written communication skills . Fluent in ARABIC and English Experience: 3-5 years of experience in commercial leadership roles Key Interactions Key Internal Contacts: Commercial Team. Operations & Planning. Financial. Purpose of Interaction: Collaborate on sales forecasts and revenue targets. Align on pricing strategies, promotions, and product offerings for key accounts. Ensure timely product availability and delivery schedules. Coordinate demand planning and inventory management for key clients. Review account profitability and payment terms. Monitor credit limits and resolve billing or invoicing issues. Key External Contacts: Existing & prospective customers. Strategics partners. Purpose of Interaction: Sales inquiries, quotations, relationship maintenance. Explore new business opportunities and partnerships. Direct Reports: N/A Apply now Apply Now Start applying with LinkedIn Start Please wait... × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimising video performance or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Show More Details Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube Advertising Cookies T

Bachelor’s degree in business administration, Logistics, marketing or related field. 3-5 years of experience in commercial leadership roles.

Lead and manage relationships with Wared’s strategic customers to ensure service excellence, account retention, revenue growth and profitability. Serve as the primary relationship owner for key customers. Conduct regular business reviews with clients. Collaborate with internal teams to manage end-to-end customer experience. Monitor account performance including SLAs, billing accuracy, delivery lead times and complaint resolution. Drive account growth through upsell/cross-sell opportunities. Lead or support renewal of contracts, proposals, and negotiations. Escalate major service issues and ensure follow-up. Maintain documentation of customer interactions, pricing, contract terms, and KPIs.