Service Coordinator

Primary Responsibilities: Purchasing: Purchasing: quotation requests to vendors, preparing and submitting purchase requisitions, issuing, and following up on Purchase Orders. Tracking all purchasing activities. Ensure all procurement activities are compliant with company policies and procedures. Maintain relationships with vendors to ensure timely delivery and cost efficiency. Coordinate ICPOs and related requests (issuing and tracking work orders and transfer orders). Monitoring & Tracking: Continuously monitor and track progress across assigned tasks. Identify and report any deviations or delays, ensuring timely resolution. (weekly report) Continuous monitoring of warranty claims, upgrades, and parts status. (weekly report) Liaising with customers to arrange the mobilisation of Service Engineers within the timelines required Ensure that the Service Engineer resourcing plan is fully updated and accurate Assisting with internal and external meetings as required Disseminate info out to the Service Engineers relating to job mobilisation Financially review Service Projects in Tracker FSM and prepare billing of Service Engineers for passing to accounts department for invoicing out to customer You will support the department with other service project duties as required. Training Coordination (weekly report): Communicate regularly with the Training Department to stay updated on training schedules and requirements. Maintain accurate records of training activities. Track and report the progress of FSTs in their training assignments. Administrative Support: Tools calibration (storage management, tracking due dates, calibration) Transportation & Hotel bookings (checking invoices, necessary arrangements) Provide general administrative support to ensure smooth day-to-day operations. Maintain organized records for all operational tasks, communications, and follow-ups. Education/Qualifications: Bachelor’s degree or equivalent combination of education and experience Experience Required: Working knowledge within a service/manufacturing environment Key Competencies & Skills: Strategic • Ability to work to tight deadlines • Accuracy and attention to detail • Good communication & interpersonal skills Operating • Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks. • Be quick to identify critical information and respond appropriately. • Able to apportion time effectively to complete tasks. • Able to define, work within and improve business processes based on immediate and future business needs. • Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably Energy • Will be energised by challenges and drawn towards opportunities Organisational • Ability to plan, prioritise and manage own workload

Bachelor’s degree or equivalent combination of education and experience. Working knowledge within a service/manufacturing environment.

Purchasing: issue and follow up on purchase orders; issue purchase requisitions; maintain supplier relationships for timely delivery and cost efficiency; coordinate ICPOs and related requests (issuing and tracking work orders and transfer orders). Monitor and track progress of assigned tasks; identify deviations and delays and ensure timely resolution; monitor warranty claims, upgrades, and parts status; liaise with customers to mobilize Service Engineers within required timelines; ensure the Service Engineer resourcing plan is up to date; assist with internal and external meetings; disseminate information to Service Engineers regarding job mobilization; financial review of Service Projects in Tracker FSM and prepare billing for invoicing; support other service project duties as required. Training Coordination (weekly): communicate with Training Department to stay updated on schedules; maintain records of training activities; track progress of FSTs in training assignments. Administrative Support: tools calibration (storage management, tracking due dates, calibration); transportation & hotel bookings (check invoices, arrange necessary). Provide general administrative support to ensure smooth day-to-day operations; maintain organized records of tasks, communications, and follow-ups.