Reservations Agent at Waldorf Astoria Dubai International Financial Centre

A Reservations Agent at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star Luxury Hotel, is responsible for delivering exceptional service by handling all reservation requests in a professional, courteous, and efficient manner. The role contributes to maximizing room revenue and occupancy while ensuring that all guest interactions reflect the highest standards of True Waldorf Service. The Reservations Agent serves as a key point of contact for guests and partners, ensuring accuracy, efficiency, and a seamless pre-arrival experience.

What are we looking for? A Reservations Agent serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should possess the following skills and characteristics: •    Previous experience working as a Reservations Agent in a Luxury Hotel. •    A passion for delivering great customer service •    A highly professional telephone manner and excellent communication skills •    Outstanding administration and organizational skills •    Very good computer proficiency It would be advantageous in this position for you to demonstrate the following capabilities: •    OnQ experience •    Forbes Five-Star standards knowledge What will it be like to work for Waldorf Astoria Hotels & Resorts? Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Deliver exceptional service by handling all reservation requests in a professional, courteous, and efficient manner. Contribute to maximizing room revenue and occupancy while ensuring that all guest interactions reflect the highest standards of True Waldorf Service. Serve as a key point of contact for guests and partners, ensuring accuracy, efficiency, and a seamless pre-arrival experience.