Senior Service Governance and Customer Experience Specialist

Position: Senior Service Governance and Customer Experience Specialist JPC - 6879 Location: Abu Dhabi Experience: 5+ Years Job Required • Bachelor s degree in business administration, public administration, quality management, or a related field. • Experience in service development, customer experience, or organisational excellence • Skills in customer journey design, performance analysis, reporting, and stakeholder coordination. • Build the capabilities of the department team and service owners in service design and customer experience improvement. • Develop the Cilent service management policy and monitor its implementation by service owners. • Manage the Client service catalogue, update service cards, and verify the accuracy of service information across government channels. • Analyze and redesign customer journeys to simplify procedures, reduce requirements, and shorten service delivery times.

Bachelor's degree in business administration, public administration, quality management, or a related field. Experience in service development, customer experience, or organisational excellence. Skills in customer journey design, performance analysis, reporting, and stakeholder coordination.

Build the capabilities of the department team and service owners in service design and customer experience improvement. Develop the Client service management policy and monitor its implementation by service owners. Manage the Client service catalogue, update service cards, and verify the accuracy of service information across government channels. Analyze and redesign customer journeys to simplify procedures, reduce requirements, and shorten service delivery times.