Human Resources Intern

HUMAN RESOURCES VISION We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice. POSITION PURPOSE To support the organisation and execution of Human Resources Operations and L&D activities based on the property’s strategic goals, property’s overall objectives and mission statement. ESSENTIAL FUNCTIONS • Demonstrate positive relations with all associates internal and external. • Give timely response to associate requests, questions and suggestions. • Create and innovate new ideas for future training and development programs. • Update database recording all training given by, associate, position and department ensuring that all training programs are fulfilled. • Update the training database with: new hires, separated associates, changes, training participation. • Update the Training Record in the Personal file of all associates. • Update Intern training database. • Welcome all new associates and interns. • Regularly attend 15-minute trainings of all departments. • Assist in all mandatory trainings as outlined in HR Audit • Undertake special projects as necessary. • Ensure Training Room and office remain neat and clean. • Coordinate booking of training rooms according to the hotel’s monthly training plan. • Follow-up enrolments for each on-property training session. • Support for preparation of materials for on-property training classes (including copies). • Support the Director of Human Resources & Training Manager in the organization of core management classes on property (bookings, communication with participants, training materials) and off-property when needed. • Provide administrative support in finding and maintaining relation with outsourced training providers; coordinate enrolments in certification training as required by law. • Prepare training related reports as requested by hotel management. • Distribute Orientation checklist and to each new associate. • Follow-up on the return of the Induction Training Plan and inform Training Manager about delays. • Coordinate new-hire orientation including room booking, requirements and attendees confirmation with Sales Team • Provide administrative support for the recognition programs in the hotel. • Place orders for training materials and follow-up on orders. • Maintain inventory of training materials and replenish as necessary. • Provide administrative support for special projects: Associate Party, Associate Appreciation Week etc including writing and distributing notes from committee members, preparation of advertising materials, placing orders for necessary materials, keep track of sponsored gifts, vouchers, travel tickets etc. • Prepare necessary documents for cross-training approval. • Keep training notice boards updated and interesting. • Foster open and efficient communications between individuals at all organisational levels. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES We do expect that you do have the experiences/ behaviors below. You: • Totally embrace the philosophy of guest and customer service and own the (internal) guests; • Identify with the hotel’s brand and operating philosophy; • Possess a warm and friendly demeanor; • Strive to achieve satisfaction and delight of our associates; • Are detail-oriented; • Thrive on pride of work and its product; • Play as a team to achieve common goals; • Have immaculate personal presentation (e.g. grooming and conversational ability); • Demonstrate self-confidence, energy and enthusiasm; • Have strong ability to learn skills, retain and demonstrate learning; • Uphold ethical business practices. • Previous Hotel Experience TECHNICAL SKILLS • Strong presentation skills (PowerPoint, Word, Excel, teaching, developing). • Written and verbal communication skills. • Able to work with teams. • Facilitate mandatory trainings as per HR Audit (International) • Work with departmental trainers • Track all trainings • Assist with departmental orientations • Admin & photocopying for all trainings & Welcome Pack • Orientation tour for New Hires • Demonstrated strong work ethic • Read and understand all relevant legislation QUALIFICATION STANDARDS We do expect that you do have the experiences/ behaviors below. You: • Totally embrace the philosophy of guest and customer service and own the guests; • Identify yourself with the hotel’s brand and operating philosophy; • Possess a warm and friendly demeanor; • Strive to achieve satisfaction and delight of internal and external customers; • Are detail oriented and hands on; • Are a team player with strong interpersonal skills; • Have the potential to develop into a leader, motivate and develop self and other associates; • Demonstrate self-confidence, energy and enthusiasm; • Have immaculate personal presentation e.g. grooming and conversational ability; • Have knowledge of hotel computer systems and other IT related applications; • Uphold ethical business practices.

ESSENTIAL FUNCTIONS listed in the posting include: Demonstrate positive relations with all associates internal and external; Give timely response to associate requests, questions and suggestions; Create and innovate new ideas for future training and development programs; Update training databases and records; Welcome new associates and interns; Attend regular trainings; Assist in mandatory trainings as outlined in HR Audit; Undertake special projects; Ensure training room and office remain neat and clean; Coordinate booking of training rooms; Follow-up enrolments for on-property trainings; Support preparation of materials for on-property training classes; Support the Director of Human Resources & Training Manager; Provide administrative support for external training providers; Prepare training-related reports; Manage orientation checklists; Coordinate new-hire orientation; Provide administrative support for recognition programs; Place and track orders for training materials; Maintain inventory of materials; Support special projects and events; Prepare documents for cross-training approval; Keep training notice boards updated; Foster open communications across levels.