Cluster Assistant Human Resources Manager

Day to Day Tasks: People • Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey • Educate and train managers on HR disciplines to foster productivity and enhance performance • Welcome and conduct new team member orientation • Oversee maintenance of accurate and up-to-date personnel files and records for all employees • Ensure hotel or company hiring standards and applicable laws and regulations are followed • Build great relations with outside contacts Financial • Help create the Human Resources department budget and control expenses • Monitor staffing to manage costs Guest Experience • Develop creative ways to inspire and motivate team members to provide guests with a unique experience • Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction • Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. Responsible Business • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community • Ensure compliance with relevant employment laws, policies and procedures • Conduct annual HR compliance/standards self-audit • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey; Educate and train managers on HR disciplines to foster productivity and enhance performance; Welcome and conduct new team member orientation; Oversee maintenance of accurate and up-to-date personnel files and records for all employees; Ensure hotel or company hiring standards and applicable laws and regulations are followed; Build great relations with outside contacts; Help create the Human Resources department budget and control expenses; Monitor staffing to manage costs; Develop creative ways to inspire and motivate team members to provide guests with a unique experience; Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction; Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience; Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community; Ensure compliance with relevant employment laws, policies and procedures; Conduct annual HR compliance/standards self-audit; Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes; Escalate serious issues when needed; Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues; Other ad-hoc duties – unexpected moments when we have to pull together to get a task done