Admissions Manager – Waterpark Operations – Wild Wadi (National Talent)

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Wild Wadi Wild Wadi Waterpark is a flagship family destination located in Madinat Jumeirah, next to Jumeirah Beach Hotel and Jumeirah Burj Al Arab. Since opening in 1999, the waterpark’s popularity has captured the hearts and excitement of children and adults alike. Guests can enjoy adventurous rides from high-speed slides to gentle lazy rivers, and private VIP cabanas for sun-soaked relaxation. Wild Wadi offers something for everyone. About the Job • An exciting opportunity has arisen for an Admissions Manager to join Wild Wadi. • The main duties and responsibilities of this role include: • Lead the day-to-day operations of the front gate, hotel-side entrance and cabana reservations, delegating responsibilities and ensuring service standards and operating procedures are consistently followed. • Drive high-quality guest service by monitoring feedback, investigating service issues, implementing corrective action and coordinating the resolution of guest complaints and escalations. • Oversee reservations, audits, revenue controls, finance requirements and operational compliance, completing regular checks and escalating risks affecting revenue, compliance or the guest experience. • Manage departmental financial performance, including the profit and loss account, budgets, forecasts, payroll costs, expenditure, cashiering controls and opportunities to increase day-pass, retail and cabana revenue. • Collaborate with hotel reservations, Sales, Finance, Human Resources, suppliers and other operational teams to improve efficiency, support group bookings and deliver a seamless guest experience. • Lead, motivate and develop the team through workforce planning, training, performance management, target setting, colleague development and effective delegation. About You • The ideal candidate for this position will have the following experience and qualifications: • A minimum of one to two years’ experience in a managerial position, with experience leading a team of 10 or more people. • A bachelor’s degree or equivalent diploma in Hotel Administration or Business Administration; a postgraduate qualification or MBA is desirable. • Strong operational, financial and analytical capability, with experience in budgeting, profit and loss management, revenue controls and performance reporting. • Advanced knowledge of Microsoft Office applications and experience using relevant reservation, guest-service and purchasing systems. • Proficiency in written and spoken English; knowledge of an additional language is desirable. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment • Access to Learning & Development programmes and clear career pathways • Opportunities for internal mobility within our global network • Colleague discounts on food, beverage, and hotel stays worldwide • Comprehensive healthcare and life insurance coverage • Paid annual leave entitlement • Incentive programmes aligned with leadership performance • Competitive tax-free salary paid in UAE Dirhams (AED)

A minimum of one to two years’ experience in a managerial position, with experience leading a team of 10 or more people. A bachelor’s degree or equivalent diploma in Hotel Administration or Business Administration; a postgraduate qualification or MBA is desirable. Strong operational, financial and analytical capability, with experience in budgeting, profit and loss management, revenue controls and performance reporting. Advanced knowledge of Microsoft Office applications and experience using relevant reservation, guest-service and purchasing systems. Proficiency in written and spoken English; knowledge of an additional language is desirable.

Lead the day-to-day operations of the front gate, hotel-side entrance and cabana reservations, delegating responsibilities and ensuring service standards and operating procedures are consistently followed. Drive high-quality guest service by monitoring feedback, investigating service issues, implementing corrective action and coordinating the resolution of guest complaints and escalations. Oversee reservations, audits, revenue controls, finance requirements and operational compliance, completing regular checks and escalating risks affecting revenue, compliance or the guest experience. Manage departmental financial performance, including the profit and loss account, budgets, forecasts, payroll costs, expenditure, cashiering controls and opportunities to increase day-pass, retail and cabana revenue. Collaborate with hotel reservations, Sales, Finance, Human Resources, suppliers and other operational teams to improve efficiency, support group bookings and deliver a seamless guest experience. Lead, motivate and develop the team through workforce planning, training, performance management, target setting, colleague development and effective delegation.