Guest Relations Manager- Front office- Jumeirah Mina Al Salam

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Madinat Jumeirah Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces. About the Job An exciting opportunity has arisen for a Guest Relations Manager to join Front office in Jumeirah Mina Al Salam The main duties and responsibilities of this role include: • Coordinate the complete VIP guest journey, including arrivals, departures, itineraries, billing, and special arrangements. • Conduct pre-arrival and last-minute suite checks, working closely with relevant departments to ensure VIP readiness. • Build strong relationships with VIPs, repeat guests, and Jumeirah One Platinum and Gold members, anticipating preferences and individual needs. • Ensure personalized engagement throughout the stay, including courtesy calls, express check-out, and departure follow-up. • Lead, motivate, and develop the Guest Relations team through coaching, SOP-based training, role plays, and performance monitoring. • Maintain Jumeirah and LQA service standards through regular quality checks, mystery guest feedback analysis, and corrective action plans. About You The ideal candidate for this position will have the following experience and qualifications: • Diploma or Bachelor’s Degree in Hospitality Management or a related field from a recognized institution. • 5–8 years’ experience in Front Office or Guest Relations within a luxury hotel, with proven leadership responsibilities. • Strong experience handling VIP guests, arrivals, special requirements, and complex guest complaints. • Proficient in Microsoft 365 and Property Management Systems, preferably Opera; Group/Team Trainer certification is an advantage. • Strong leadership, problem-solving, time management, planning, and organizational skills, with flexibility to work shifts, weekends, and holidays. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment • Access to Learning & Development programmes and clear career pathways • Opportunities for internal mobility within our global network • Colleague discounts on food, beverage, and hotel stays worldwide • Comprehensive healthcare and life insurance coverage • Paid annual leave entitlement • Performance-based incentives tailored to your role • Competitive tax-free salary paid in UAE Dirhams (AED)

Diploma or Bachelor’s Degree in Hospitality Management or a related field from a recognized institution. 5–8 years’ experience in Front Office or Guest Relations within a luxury hotel, with proven leadership responsibilities. Strong experience handling VIP guests, arrivals, special requirements, and complex guest complaints. Proficient in Microsoft 365 and Property Management Systems, preferably Opera; Group/Team Trainer certification is an advantage. Strong leadership, problem-solving, time management, planning, and organizational skills, with flexibility to work shifts, weekends, and holidays.

Coordinate the complete VIP guest journey, including arrivals, departures, itineraries, billing, and special arrangements. Conduct pre-arrival and last-minute suite checks, working closely with relevant departments to ensure VIP readiness. Build strong relationships with VIPs, repeat guests, and Jumeirah One Platinum and Gold members, anticipating preferences and individual needs. Ensure personalized engagement throughout the stay, including courtesy calls, express check-out, and departure follow-up. Lead, motivate, and develop the Guest Relations team through coaching, SOP-based training, role plays, and performance monitoring. Maintain Jumeirah and LQA service standards through regular quality checks, mystery guest feedback analysis, and corrective action plans.