Front Desk Manager - Front Office -Jumeirah Beach Hotel

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah’s founding property, characterized by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for an Front Desk Manager - Front Office to join Jumeirah Beach Hotel, Dubai. The main duties and responsibilities of this role include: • Develop and empower front desk colleagues, team leaders, and managers by delegating tasks, providing coaching, and ensuring high morale and productivity within the department. • Oversee the maintenance and configuration of the Opera system, ensuring correct input standards, adherence to selling strategies, and regular cleaning of duplicate profiles and expired rates. • Monitor the level of service provided by the front desk department through guest satisfaction reports, analyzing feedback, and implementing corrective actions to continuously improve service quality. • Handle guest complaints and feedback according to company standards, ensuring proper recording and resolution to maintain guest satisfaction. • Prepare the departmental budget and implement measures to achieve or exceed budgeted profit, working in partnership with other departments to meet guest needs while optimizing resources. About You The ideal candidate for this position will have the following experience and qualifications: • Minimum 5 years of experience in a similar role in a five-star hotel • Diploma or bachelor’s degree in hospitality, Business Administration, or a related field from an accredited institution. • Proficiency in English is essential, and additional language is a plus About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment • Access to Learning & Development programmes and clear career pathways • Opportunities for internal mobility within our global network • Colleague discounts on food, beverage, and hotel stays worldwide • Comprehensive healthcare and life insurance coverage • Paid annual leave entitlement • Incentive programmes aligned with leadership performance • Competitive tax-free salary paid in UAE Dirhams (AED)