Call Center Executive

Job Summary & Purpose Responsible for generating sales through inbound and outbound calls, converting customer inquiries into sales, promoting products and offers, and achieving assigned sales targets through effective customer engagement, upselling, cross-selling, and lead follow-up. Key Performance Areas (KPAs) & Principal Accountabilities • Achieve assigned sales targets through inbound inquiries and outbound calls. • Convert leads and customer inquiries into confirmed sales. • Contact prospective and existing customers to promote products, offers, and services. • Follow up on leads, quotations, and pending inquiries to close sales. • Recommend complementary products, accessories, warranties, and value-added services. • Promote special offers, product bundles, and new launches to increase sales. • Build customer relationships to encourage repeat purchases and loyalty. • Coordinate with store and operational teams regarding product availability, orders, and deliveries. • Ensure timely follow-up until sales are successfully completed. • Maintain records of customer interactions, leads, follow-ups, and sales conversions. • Submit sales reports and monitor performance against assigned targets. • Address customer concerns professionally and coordinate complaint resolution. • Maintain product knowledge and adhere to company sales processes and customer service standards. Qualitative Requirements • Experience (Yrs & Field) - Minimum 2 years’ experience in Call Centre Experience/Customer Care/Front Desk • Educational Qualification - Diploma (essential), Graduate (preferred) • Professional Certifications - Hospitality/IT Diploma preferable Skills & Abilities • Excellent verbal and written communication skills • Strong team player • Problem solver • Strong customer focus • Computer proficiency