Call Center Coordinator

Role Purpose: Responsible for presenting a professional Call Center services to achieve departmental goals and objectives. Key Responsibilities: - Manage outbound calls in a polite and professional manner. - Ensure the customer satisfaction by performing necessary outbound calls related to appointments confirmation and cancellation. - Perform reports that required by direct supervisor. - Maintain and improve quality results by adhering to approved standards and guidelines. - Communicate and confer with customers by using various web based tools. - Execute effective communication skills to deal tactfully with different kinds of customers. - Implements appropriate policies and procedures to achieve the Hospital’s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement - Perform any other tasks within his/her competence as directed by the Call Center Manager. Requirements: Necessary Knowledge and Experience: - 0 - 1 years of experience in the related field Education and Certification Requirements: - High school diploma or equivalent.

Key Responsibilities: - Manage outbound calls in a polite and professional manner. - Ensure the customer satisfaction by performing necessary outbound calls related to appointments confirmation and cancellation. - Perform reports that required by direct supervisor. - Maintain and improve quality results by adhering to approved standards and guidelines. - Communicate and confer with customers by using various web based tools. - Execute effective communication skills to deal tactfully with different kinds of customers. - Implements appropriate policies and procedures to achieve the Hospital’s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement. - Perform any other tasks within his/her competence as directed by the Call Center Manager.