Tamheer - Call Center Coordinator

About the role

Requirements

• Education/ Professional Qualification
• 1. High School or Diploma holder; preferably having Bachelor’s Degree with English Language proficiency or Telephone Etiquette and Customer Service
• Experience
• 2. One year of experience in the same field.

Responsibilities

• Make inbound as well as outbound call to customers.
• Remain aware and knowledgeable of promotional programs, competitive products, and merchandising marketing practices.
• Attend product training sessions, and learn product details and key selling points of products and technologies.
• Receive customers complaint and raise it to concerned department.
• Cover other staff if there is a shortage of staff in a particular section due to huge number of calls.
• Adhere to HMG policy and procedures.
• Support the supervisor in administrative tasks.
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches customers experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of her/his knowledge, skills and abilities.

Skills

• Customer Service
• Telephone Etiquette
• English Language proficiency
• Inbound calls
• Outbound calls
• Product training
• Complaint handling
• Administrative tasks
• Merchandising marketing practices
• Promotional programs knowledge