Tamheer - Call Center Coordinator

Job Purpose / Objective Coordinate customers inquiries in a call center and support the team to make inbound as well as outbound call to customers. Key Responsibilities / Accountabilities - Make inbound as well as outbound call to customers. - Remain aware and knowledgeable of promotional programs, competitive products, and merchandising marketing practices. - Attend product training sessions, and learn product details and key selling points of products and technologies. - Receive customers complaint and raise it to concerned department. - Cover other staff if there is a shortage of staff in a particular section due to huge number of calls. - Adhere to HMG policy and procedures. - Support the supervisor in administrative tasks. - Participates in person-centered care initiatives undertaken by HMG. - Enriches customers experience with compassion, respect and dignity. - Perform other applicable tasks and duties assigned within the realm of her/his knowledge, skills and abilities. Requirements: Education/ Professional Qualification 1. High School or Diploma holder; preferably having Bachelor’s Degree with English Language proficiency or Telephone Etiquette and Customer Service Experience 2. One year of experience in the same field.