Motor Manager - Kuwait

JOB SUMMARY Motor Manager leads the motor department and makes sure that there is proper implementation of Underwriting Guidelines and Authority Limits. Performs regular Risk Assessment and Quality Assurance reviews. Promotes Motor Insurance and seeks new opportunities to maintain profitable growth. Gathers Market Intelligence and provides the Management with regular updates on new products, rating trends, services, and technology to reshape the value proposition. Implements Motor Strategy and achieves objectives & budget (Top / bottom Line, KPI’s). DUTIES & RESPONSIBILITIES • Ensure proper implementation of the Motor Department Policies and Procedures and recommends changes for improvement • Examine insurance proposals and perform risk assessments according to the likelihood of claims. • Prepare offers and ensure that all documents are complete and that all requirements are in accordance with the terms and conditions that enable him to quote • Ensure proper implementation of tariff and renewal rules • Works closely with the motor claims team (loss ratio, severity, Jumbo claims, new practices… • Gather and assesses information related to client profile, and ensure balance between attracting and retaining customers • Negotiate premiums and terms for non-standard risks with internal and external customers, and ensure that premiums are competitive, and accounts remain profitable • Keep detailed and accurate records and ensure proper and adequate feeding of data into the computer system • Issue quotes as per UW guidelines and agreed upon SLAs • Prepare monthly report to Country Manager regarding the production activities of the Motor Department • Responsible for improving the department production and achieve the department target, objectives and increase market share. • Handle relationship management and establish of consistent department performance dashboards. • Identify and implement further workforce opportunities to improve quality and drive efficiency. • Ensure that Motor Department plan deliverables are met and that they meet current and future business needs • Ensure that Motor Department status and issues are communicated to the Country manager • Monitors the services rendered to customers by his department’s staff and works on total customers’ satisfaction. • Communicate renewal list well in advance to producers • Handle market facing activities (regular visits to brokers, agents, partners, and direct customers) and research new products, opportunities, tariffs, commissions, and trends • Keep an eye on any regulatory updates and make sure to share with the HO Technical team • Handle referrals as per agreed upon SLAs and authority limits • Assist other stakeholders in building the annual budget and do the proper follow up • Approve the annual leaves of his/her staff and ensures replacement during staff absence • Determine the training needs of his/her staff • Monitor, guide and evaluate the performance of his/her staff • Attend seminars as per the approved budget • Prepare the renewal notice on monthly basis, as per TAT defined in the SLA • Provide orientation and on the job training of new employees and trainees • Comply with Arabia Code of Conduct • Perform other duties as assigned EDUCATION • Bachelor’s degree in business administration or insurance studies. • CII certification is a plus NATIONALITY REQUIREMENT This position is designated for Kuwaiti nationals in accordance with applicable Kuwait nationalization requirements EXPERIENCE & KNOWLEDGE • At least 10 years’ experience in the Insurance industry minimum 5 of them in the Motor line and supervising a team • Considerable Knowledge in motor vehicles, types, models, and engine power

Education: Bachelor’s degree in business administration or insurance studies. CII certification is a plus. Experience: At least 10 years’ experience in the Insurance industry with minimum 5 years in the Motor line and supervising a team. Considerable knowledge in motor vehicles, types, models, and engine power. Nationality: This position is designated for Kuwaiti nationals in accordance with Kuwait nationalization requirements.

Ensure proper implementation of Motor Department Policies and Procedures; examine insurance proposals and perform risk assessments; prepare offers and ensure documents are complete; ensure proper implementation of tariff and renewal rules; work with motor claims team; gather and assess client information; negotiate premiums and terms for non-standard risks; keep detailed records and feed data into the system; issue quotes per UW guidelines and SLAs; prepare monthly reports to Country Manager; improve department production and market share; manage relationships and performance dashboards; identify and implement workforce improvements; ensure plan deliverables meet business needs; communicate status to Country Manager; monitor customer service; communicate renewal lists to producers; handle market-facing activities and research trends; monitor regulatory updates; handle referrals per SLAs; assist in budgeting; approve annual leaves and ensure coverage; determine training needs; monitor and evaluate staff performance; attend seminars; prepare renewal notices; provide orientation and on-the-job training; comply with Code of Conduct; perform other duties as assigned.