Non-Motor Claims Executive (Fast Claims)

Job purpose: • To ensure efficient Non-Motor claims processing, resolving critical Broker and customer queries within the shortest timeframes • To ensure smooth and efficient working and call standards and productivity levels to Non-Motor claims processing • To provide regular feedbacks and reports on Non-Motor claims to the management Key Responsbilities: • Processing from registration to payment of Non-Motor claims such as Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident, Golf Etc. Also pursuing recovery actions wherever possible • Assessing Non-Motor claims and making final claim decisions • Ensure efficient Non-Motor claim process. • Maintain high quality on productivity level on the telephone and e-mail communications with Broker, customers, and providers. • Ensure all claims are completed and/or resolved within the established timelines. • Ensure all payments to customers and providers are made accurately and in a timely manner. • Provide feedback to the management on problematic/Complex claims, their resolution, and being able to identify trends and report them. • Doing regular follow-ups to obtain outstanding claim documentation, requiring additional documentation for claim assessment purposes wherever needed. • Arranging for and approving claim payments • Interacting with all service providers needed to assess the claim (i.e., repairers, Loss Adjusters) • Dealing with client queries either telephonically or via e-mail correspondence • Dealing with complaints and disputes • Providing input for claim-related template improvements. • Other administration related functions Essential Requirements: • Degree holder with a minimum of 3 years with relevant experience in Non-Motor insurance claims • Knowledge of P&C Non-Motor Insurance business • Knowledge of Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident, Golf insurance policies • Knowledge of Non-Motor Claims processes • Strong focus on service delivery • Good English written, reporting, and verbal communication skills • Good negotiation skills and effectiveness in dealing with customers. • Intermediary MS Office, especially Excel, Word, and Microsoft Outlook skills • Good time management • Good interpersonal, team orientation, people management skills • Excellent planning and organizing • Works well in a team and independently. • Good Analytical skills • Learning and researching • Delivering results and meeting customer expectations • Coping with pressure and setbacks • Ability to work well under pressure. • Commitment to meet daily targets and SLAs. • Self-motivated

Essential Requirements: Degree holder with a minimum of 3 years with relevant experience in Non-Motor insurance claims; Knowledge of P&C Non-Motor Insurance business; Knowledge of Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident, Golf insurance policies; Knowledge of Non-Motor Claims processes; Strong focus on service delivery; Good English written, reporting, and verbal communication skills; Good negotiation skills and effectiveness in dealing with customers; Intermediary MS Office, especially Excel, Word, and Microsoft Outlook skills; Good time management; Good interpersonal, team orientation, people management skills; Excellent planning and organizing; Works well in a team and independently; Good Analytical skills; Learning and researching; Delivering results and meeting customer expectations; Coping with pressure and setbacks; Ability to work well under pressure; Commitment to meet daily targets and SLAs; Self-motivated

Processing from registration to payment of Non-Motor claims such as Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident, Golf Etc. Also pursuing recovery actions wherever possible; Assessing Non-Motor claims and making final claim decisions; Ensure efficient Non-Motor claim process; Maintain high quality on productivity level on the telephone and e-mail communications with Broker, customers, and providers; Ensure all claims are completed and/or resolved within the established timelines; Ensure all payments to customers and providers are made accurately and in a timely manner; Provide feedback to the management on problematic/Complex claims, their resolution, and being able to identify trends and report them; Doing regular follow-ups to obtain outstanding claim documentation, requiring additional documentation for claim assessment purposes wherever needed; Arranging for and approving claim payments; Interacting with all service providers needed to assess the claim (i.e., repairers, Loss Adjusters); Dealing with client queries either telephonically or via e-mail correspondence; Dealing with complaints and disputes; Providing input for claim-related template improvements; Other administration related functions