Manager Business Billing Collection and Assurance

Manage overdue payments and follow up with customers to collect outstanding debts in a timely manner. • Create the invoices payment progress in Etimad portal. • Evaluate compliance with government regulations and policies related to billing, invoicing, and payment collection • Improve timely processing of payments. • Reconciling accounts to ensure that payments received match the billed amounts and resolving any discrepancies that may arise. • Monitor and support the customers regarding billing inquiries, payment options, and any other related queries or concerns they may have in a professional and respectful manner. • Build and maintaining positive relationships with government customers to ensure satisfaction and facilitate smooth payment processes. • Analyze payment trends, customer behavior, and debt patterns to identify opportunities for process improvements and revenue optimization. • Monitor key performance indicators related to billing, collections, and customer satisfaction to track departmental performance and identify areas for improvement.

Manage overdue payments and follow up with customers to collect outstanding debts in a timely manner. Create the invoices payment progress in Etimad portal. Evaluate compliance with government regulations and policies related to billing, invoicing, and payment collection. Improve timely processing of payments. Reconcileing accounts to ensure that payments received match the billed amounts and resolving any discrepancies that may arise. Monitor and support the customers regarding billing inquiries, payment options, and any other related queries or concerns they may have in a professional and respectful manner. Build and maintaining positive relationships with government customers to ensure satisfaction and facilitate smooth payment processes. Analyze payment trends, customer behavior, and debt patterns to identify opportunities for process improvements and revenue optimization. Monitor key performance indicators related to billing, collections, and customer satisfaction to track departmental performance and identify areas for improvement.