After-Sales Collection Officer

Job Purpose: To manage and follow up customer collections, outstanding receivables and overdue payments related to TATS Service and Spare Parts sales, ensuring timely recovery, accurate reporting and improved cash flow. Key Responsibilities: • Follow up all outstanding and overdue customer payments related to Service and Spare Parts invoices. • Maintain and regularly update the collection report, including invoice ageing, outstanding balances, payment commitments and collection status. • Contact customers through calls, emails and direct visits to secure payments, particularly for long-overdue invoices and high-value outstanding accounts. • Coordinate with Service, Parts, branch supervisors and Finance to resolve pending invoices, missing documentation, customer disputes and payment approval issues • Obtain customer payment commitments, monitor agreed dates and escalate delayed or unresolved cases to management. • Reconcile customer outstanding balances with Finance and ensure collections are correctly recorded and allocated against invoices. • Prepare weekly collection updates highlighting amounts collected, overdue balances, pending issues and planned recovery actions. • Support customer statement-of-account reconciliation and follow up pending purchase orders, invoices, service reports and other documents required for payment. • Prioritize high-value and ageing receivables and recommend appropriate recovery actions. • Maintain professional customer relationships while ensuring consistent and effective collection follow-up. • Qualifications & Experience: • Diploma or bachelor's degree in Accounting, Finance, Business Administration or a related field. • Minimum 2–3 years of relevant experience in accounts receivable, credit control or customer collections, preferably in equipment, spare parts, service or industrial businesses. • Good understanding of invoicing, customer statements, ageing reports, payment terms and overdue collection procedures. • Proven ability to follow up overdue accounts, negotiate payment commitments and resolve collection-related issues. • Good knowledge of Microsoft Excel and ERP/accounting systems. • Good communication and customer-handling skills in Arabic and English. • Valid Saudi driving licence and willingness to visit customers as required. • Key Performance Indicators (KPIs) • Monthly collection achievement against agreed targets • Reduction in overdue receivables and ageing balances. • Recovery of long-outstanding and high-value invoices • Timely resolution of collection-related issues. • Accuracy and timely submission of weekly collection reports.

Diploma or bachelor's degree in Accounting, Finance, Business Administration or a related field. Minimum 2–3 years of relevant experience in accounts receivable, credit control or customer collections, preferably in equipment, spare parts, service or industrial businesses.

Follow up all outstanding and overdue customer payments related to Service and Spare Parts invoices. Maintain and regularly update the collection report, including invoice ageing, outstanding balances, payment commitments and collection status. Contact customers through calls, emails and direct visits to secure payments, particularly for long-overdue invoices and high-value outstanding accounts. Coordinate with Service, Parts, branch supervisors and Finance to resolve pending invoices, missing documentation, customer disputes and payment approval issues. Obtain customer payment commitments, monitor agreed dates and escalate delayed or unresolved cases to management. Reconcile customer outstanding balances with Finance and ensure collections are correctly recorded and allocated against invoices. Prepare weekly collection updates highlighting amounts collected, overdue balances, pending issues and planned recovery actions. Support customer statement-of-account reconciliation and follow up pending purchase orders, invoices, service reports and other documents required for payment. Prioritize high-value and ageing receivables and recommend appropriate recovery actions. Maintain professional customer relationships while ensuring consistent and effective collection follow-up.