Information Technology Operations Lead

Company Description Safe Hands Shipping Line is a licensed customs broker and freight forwarder based in Riyadh, Saudi Arabia, serving businesses that import and export by sea and air. The company provides end-to-end services including FCL sea freight, urgent B2B air freight, customs clearance, warehousing, distribution, and Importer of Record (IOR) support for foreign companies without a Saudi entity. Safe Hands Shipping Line holds TGA Freight Forwarder Broker License 42/00008120 and is certified to ISO 9001:2015 and ISO 45001:2018 standards, reflecting a strong commitment to quality and occupational health and safety. With full accountability from port to final delivery and GPS-tracked nationwide distribution, the company offers reliable logistics solutions for commercial clients in Saudi Arabia and beyond. Role Description The Information Technology Operations Lead is a full-time, on-site role based in the Riyadh Region, responsible for overseeing the day-to-day IT operations that support Safe Hands Shipping Line’s freight forwarding, customs brokerage, and logistics services. This role manages IT infrastructure, networks, and business applications, ensuring high availability, security, and performance for systems used in customs clearance, shipment tracking, warehousing, and internal communications. The IT Operations Lead coordinates incident response, monitors system health, implements updates and patches, and works with vendors and internal teams to resolve technical issues. This position collaborates closely with operations, sales, and management to define technology requirements, support process improvement, and align IT services with regulatory and ISO standards. The role also involves leading small IT projects, documenting procedures, and mentoring team members to maintain a stable and scalable technology environment. Qualifications • Strong analytical skills to troubleshoot complex IT issues, interpret system data, and support process optimization. • Effective communication skills to collaborate with cross-functional teams, translate technical concepts for non-technical stakeholders, and document IT procedures clearly. • Operations management capabilities to oversee daily IT service delivery, maintain system uptime, and support logistics and customs operations. • Project management skills to plan, execute, and monitor IT initiatives, including system upgrades, integrations, and infrastructure improvements. • Sales and customer-focused mindset to support technology needs of commercial operations and contribute to service reliability for clients. • Experience with logistics, freight forwarding, or supply chain systems (e.g., TMS, WMS, customs platforms) is highly beneficial. • Knowledge of network administration, cybersecurity best practices, cloud-based tools, and user access management. • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience. • Ability to work on-site in the Riyadh Region Benefits Salary Range from 4000 to 6000 riyals. Iqama & Transfer Fees Medical Insurance

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience. Ability to work on-site in the Riyadh Region.

Oversee day-to-day IT operations supporting freight forwarding, customs brokerage, and logistics services. Manage IT infrastructure, networks, and business applications to ensure high availability, security, and performance. Coordinate incident response, monitor system health, implement updates and patches. Work with vendors and internal teams to resolve technical issues. Define technology requirements with operations, sales, and management; support process improvement; align IT services with regulatory and ISO standards. Lead small IT projects, document procedures, and mentor team members to maintain a stable and scalable technology environment.