Infrastructure Lead Operation

About the role

Requirements

• BSc. degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 8+ Yrs. of experience in IT Infrastructure & Operations, including technical leadership on large managed-services projects.
• Strong understanding of enterprise infrastructure, Windows/Linux servers, virtualization, networking, storage, backup, disaster recovery, and monitoring.
• Strong troubleshooting, root-cause analysis, risk assessment, and technical coordination skills.
• Knowledge of ITIL practices, including Incident, Problem, Change, and Release Management.
• ITIL or equivalent service-management certification.
• Proficiency in Arabic and English.
• Ability to work onsite in Riyadh, meet agreed SLAs, and participate in on-call support.

Responsibilities

• Lead technical operations for Infrastructure Maintenance & Managed Services across servers, operating systems, virtualization, networks, security, storage, backup, and monitoring.
• Lead technical escalations for critical incidents, coordinate troubleshooting, and ensure root-cause analysis and corrective actions are completed.
• Coordinate infrastructure maintenance, upgrades, migrations, patches, and production changes, including impact assessments, risk reviews, testing, and rollback plans.
• Monitor infrastructure availability, performance, capacity, and SLA compliance, identifying operational risks and improvement opportunities.
• Coordinate with technical teams, service desk, application teams, and vendors to resolve issues and maintain service continuity.
• Lead technical coordination for disaster recovery, service restoration, and major infrastructure incidents.
• Maintain technical documentation, operating procedures, and knowledge-transfer materials.
• Support infrastructure lifecycle and capacity planning, service improvements, and transition activities.
• Participate in on-call support and respond to critical incidents when required.

Skills

• Windows
• Linux servers
• Virtualization
• Networking
• Storage
• Backup
• Disaster recovery
• Monitoring
• Incident management
• Root-cause analysis
• ITIL
• Change management
• Release management
• On-call support
• Technical leadership