Receptionist

Job Summary We are looking for a polished and energetic Front Desk Receptionist to serve as the face of our company and the primary point of contact for everyone entering our building. You will manage the day-to-day operations of our front desk and lobby area, ensuring a seamless, secure, and welcoming experience for guests, clients, and employees alike. Key Responsibilities • Guest & Visitor Experience: Greet and welcome visitors warmly as soon as they arrive. Answer questions, provide directions, and connect guests with the appropriate staff members. • Lobby & Front Desk Management: Maintain a pristine, organized, and professional appearance in the reception and lobby areas. Ensure reading materials, digital displays, and refreshments are stocked and tidy. • Switchboard Operations: Manage a multi-line phone system; answer, screen, and route incoming calls efficiently while taking accurate messages. • Access Control & Security: Enforce building security protocols by monitoring visitor logs, issuing guest badges, and ensuring unauthorized individuals do not enter the premises. • Deliveries & Logistics: Act as the central hub for all incoming and outgoing mail, packages, and couriers. Sort and distribute items promptly. • Administrative & Facilities Support: Assist the operations or HR teams with basic clerical tasks (data entry, scanning, binding documents) during downtime. Monitor and reorder front-desk and office supplies. • Meeting Room Booking & Scheduling: Manage the meeting room calendar to prevent scheduling conflicts and double bookings. Requirements & Qualifications • Education: Bachelor's Degree required; hospitality or business-related coursework is a plus. • Experience: 1–3 years of experience in a front desk, reception, customer service, or hospitality role. • Tech Savvy: Proficiency with multi-line phone systems, digital check-in software (e.g., Envoy), and core office tools (Microsoft 365, Google Workspace). • Language: Excellent English communication skills (spoken and written). Core Competencies • Professional Presence: Excellent verbal communication, active listening, and a well-groomed, professional presentation. • Multi-Tasking Pro: Ability to handle a ringing phone, a guest standing in front of you, and an incoming delivery courier simultaneously without losing composure. • Punctuality & Reliability: As the opener/closer of the front desk, consistent and timely attendance is absolutely critical. • Discretion: Ability to handle sensitive or confidential visitor and company information with total integrity.

Education: Bachelor's Degree required; hospitality or business-related coursework is a plus. Experience: 1–3 years of experience in a front desk, reception, customer service, or hospitality role. Tech Savvy: Proficiency with multi-line phone systems, digital check-in software (e.g., Envoy), and core office tools (Microsoft 365, Google Workspace). Language: Excellent English communication skills (spoken and written).

Guest & Visitor Experience: Greet and welcome visitors warmly as soon as they arrive. Answer questions, provide directions, and connect guests with the appropriate staff members. Lobby & Front Desk Management: Maintain a pristine, organized, and professional appearance in the reception and lobby areas. Ensure reading materials, digital displays, and refreshments are stocked and tidy. Switchboard Operations: Manage a multi-line phone system; answer, screen, and route incoming calls efficiently while taking accurate messages. Access Control & Security: Enforce building security protocols by monitoring visitor logs, issuing guest badges, and ensuring unauthorized individuals do not enter the premises. Deliveries & Logistics: Act as the central hub for all incoming and outgoing mail, packages, and couriers. Sort and distribute items promptly. Administrative & Facilities Support: Assist the operations or HR teams with basic clerical tasks (data entry, scanning, binding documents) during downtime. Monitor and reorder front-desk and office supplies. Meeting Room Booking & Scheduling: Manage the meeting room calendar to prevent scheduling conflicts and double bookings.