Receptionist

About the role

Requirements

• Key Responsibilities
• - Welcome visitors, confirm appointments, and notify the relevant employees of their arrival.
• - Maintain visitor records and issue visitor passes in accordance with company procedures.
• - Answer and direct incoming calls, take messages, and ensure they reach the appropriate employees.
• - Respond to general inquiries and provide approved information about the company and its services.
• - Coordinate meeting room bookings and ensure rooms are prepared for meetings and visitors.
• - Receive, record, and distribute incoming mail, correspondence, and parcels.
• - Arrange outgoing documents and parcels with courier providers and track delivery.
• - Maintain a tidy reception area and coordinate with housekeeping and maintenance teams as needed.
• - Update internal contact lists and telephone extensions in coordination with relevant departments.
• - Provide administrative support, including data entry, printing, scanning, and filing.
• - Coordinate visitor access with security and comply with safety and confidentiality procedures.
• - Perform other related duties as assigned by the line manager.
• Qualifications and Experience
• - High school certificate or equivalent; a diploma in Office Administration or Business Administration is preferred.
• - Preferably one to two years of experience in reception, customer service, or administrative support.
• - Proficiency in Arabic and the ability to communicate effectively in English, both verbally and in writing.
• - Proficiency in Microsoft Office, email, and standard office equipment.
• Skills and Competencies
• - Strong communication and interpersonal skills.
• - Professional and courteous customer service.
• - Organization, time management, and prioritization.
• - Accuracy, attention to detail, and confidentiality.
• - Ability to handle inquiries and unexpected situations professionally.
• - Teamwork, punctuality, and professional presentation.
• Key Performance Indicators
• - Visitor satisfaction with reception services.
• - Timeliness and accuracy of call handling.
• - Accuracy of visitor and correspondence records.
• - Effective coordination of meeting room bookings.
• - Compliance with visitor access and confidentiality procedures.

Responsibilities

Skills

• Microsoft Office
• Data entry
• Reception
• Customer service
• Administrative support
• Attention to detail
• Confidentiality
• Communication
• Time management
• Organizational skills