IT Support Officer

The IT Support Engineer is responsible to support and maintain Nextcare’s IT systems including desktop provision, network infrastructure, and associated software and business applications, in order to provide support to all users within the organization. The incumbent’s primary responsibility is to ensure a technically-sound working environment to all employees at all times. What You Do In this role, you will: • Communicate effectively within the team, and across the organization as a whole • Provide user support to ensure the effective and timely resolution of technical problems • Collaborate and follow up with other teams and end-users to resolve incidents and problems • Troubleshoot system and network problems, diagnosing and solving hardware or software faults • Document solutions to problems and record them in the IT Knowledge Base • Provide awareness, guidelines and best practices to end-users against computer systems • Develop and maintain installation and configuration procedures, user manuals, and guidelines • Install and configure computer hardware operating systems and applications according to standards • Keep computer systems running smoothly and ensure users get the maximum benefit from them • Monitor and maintain computer systems, networks, and data center while ensuring its availability and resiliency • Maintain and update the register of IT assets and contribute to compliance audits • Maintain good vendor relationship and coordinate on the purchasing of IT equipment and consumables • Contribute in IT projects as needed in coordination with business and other IT functions • Any other duties as reasonably instructed by the post-holder’s manager, consistent with the grade for the placement Who You Are • Education: University degree in computer science or other relevant discipline • Experience: 3+ years in similar role and hands-on technical experience • Certifications: ITIL, A+, CCNA, Azure fundamentals, O365 are preferable • Technical Skills: Strong knowledge of Windows, Microsoft 365, Active Directory, networking, hardware, software, and troubleshooting. • Problem-Solving & Customer Service: Strong troubleshooting, analytical, communication, and user-support skills with a customer-focused approach. • IT Operations: Experience with IT ticketing systems, asset management, user account administration, and following IT policies and procedures. 108587 | IT & Tech Engineering | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.