Specialist - IT Support

Job description: Specialist - IT Support We are seeking a customer-focused and technically skilled Specialist - IT Support to provide reliable day-to-day technology support across e7 Group. This role is responsible for resolving technical incidents, supporting end-user devices and enterprise applications, managing service requests, and helping ensure the availability and continuity of IT services across the organization. Key Responsibilities • Provide first and second-level technical support for end-user devices, enterprise systems, business applications, and IT services. • Diagnose and resolve hardware, software, network connectivity, application, and access-related issues within agreed service levels. • Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, video conferencing equipment, and other workplace technologies. • Support Microsoft Windows, Microsoft 365, Active Directory, collaboration tools, and approved enterprise applications. • Log, classify, prioritize, and track incidents and service requests through the IT Service Management (ITSM) platform. • Support user account administration, password resets, access provisioning, and employee onboarding and offboarding requirements. • Maintain accurate IT asset inventories, including hardware, software, licenses, and peripheral equipment. • Monitor IT systems and services, perform routine operational checks, and support system upgrades and maintenance activities. • Coordinate with infrastructure, applications, cybersecurity teams, and external vendors to resolve technical issues and maintain service continuity. • Maintain technical documentation and contribute to continuous improvement initiatives that enhance IT support and the overall user experience. Requirements • Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field. • Minimum 3-5 years of experience in IT Support, IT Operations, Service Desk, or End-User Computing within a medium to large organization. • Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, end-user computing, hardware, printers, mobile devices, and enterprise productivity applications. • Experience using ITSM platforms and working with incident management, service request fulfillment, and IT asset management processes. • Working knowledge of networking fundamentals, user account administration, endpoint troubleshooting, and IT security practices. • Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, connectivity, and application issues. • ITIL Foundation certification is preferred. • Certifications such as Microsoft 365 Fundamentals, Microsoft Certified credentials, CompTIA A+, Network+, or equivalent are desirable. • Strong customer service, communication, analytical, documentation, and organizational skills. • Experience supporting users within manufacturing, logistics, or industrial environments is an advantage. Join e7 Group and be part of a dynamic organization committed to excellence, innovation, and sustainable growth across diverse industries. Show more Show less

Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field. Minimum 3-5 years of experience in IT Support, IT Operations, Service Desk, or End-User Computing within a medium to large organization. Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, end-user computing, hardware, printers, mobile devices, and enterprise productivity applications. Experience using ITSM platforms and working with incident management, service request fulfillment, and IT asset management processes. Working knowledge of networking fundamentals, user account administration, endpoint troubleshooting, and IT security practices. Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, connectivity, and application issues. ITIL Foundation certification is preferred. Certifications such as Microsoft 365 Fundamentals, Microsoft Certified credentials, CompTIA A+, Network+, or equivalent are desirable. Strong customer service, communication, analytical, documentation, and organizational skills. Experience supporting users within manufacturing, logistics, or industrial environments is an advantage.

Provide first and second-level technical support for end-user devices, enterprise systems, business applications, and IT services. Diagnose and resolve hardware, software, network connectivity, application, and access-related issues within agreed service levels. Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, video conferencing equipment, and other workplace technologies. Support Microsoft Windows, Microsoft 365, Active Directory, collaboration tools, and approved enterprise applications. Log, classify, prioritize, and track incidents and service requests through the IT Service Management (ITSM) platform. Support user account administration, password resets, access provisioning, and employee onboarding and offboarding requirements. Maintain accurate IT asset inventories, including hardware, software, licenses, and peripheral equipment. Monitor IT systems and services, perform routine operational checks, and support system upgrades and maintenance activities. Coordinate with infrastructure, applications, cybersecurity teams, and external vendors to resolve technical issues and maintain service continuity. Maintain technical documentation and contribute to continuous improvement initiatives that enhance IT support and the overall user experience.