About the role

This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores. Key Responsibilities - Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation; - Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation; - Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting; - Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers; - Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints; - Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation; - Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems; - Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner; - Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.

Requirements

- Proactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;

- Able to prioritise daily support tickets; escalate unresolved issues in a timely manner to achieve proper closure;

- Practical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting;

- Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;

- Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures;

- Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;

- Fluent in Arabic and English. Able to collaborate in a multicultural environment.

Please note: Please note that only candidates selected for further consideration will receive a response.

Responsibilities

Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;

Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;

Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;

Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;

Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;

Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;

Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;

Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;

Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.

IT Support

About the role

Requirements

Responsibilities

Skills

Similar jobs across the Gulf