moomoo
IT Support
full timemidRiyadh, Saudi Arabia1 months ago
5,880-8,820 AED/mo
Engineering & TechnologyJob Description
This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores. Key Responsibilities - Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation; - Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation; - Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting; - Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers; - Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints; - Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation; - Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems; - Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner; - Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.
Requirements
- - Proactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;
- - Able to prioritise daily support tickets; escalate unresolved issues in a timely manner to achieve proper closure;
- - Practical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting;
- - Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;
- - Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures;
- - Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;
- - Fluent in Arabic and English. Able to collaborate in a multicultural environment.
- Please note: Please note that only candidates selected for further consideration will receive a response.
Responsibilities
- Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;
- Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;
- Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;
- Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;
- Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;
- Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;
- Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;
- Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;
- Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.
Skills Required
PC hardwareWindows OSmacOSOS reinstallationendpoint troubleshootingTCP/IPDHCPDNSoffice softwareWindows ServerActive DirectoryemailNASvirtualisationPBX systemsAV systemsCCTVIP phonesIT asset managementon-site IT support