Senior Manager - City Technology PMO & Demand Management (DEL 3)

Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within QIC City Technology. This role ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support. The PMO acts as the control tower for all City Technology projects transitioning into run-state operations. Reporting Line Reports to: Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO Direct Reports: PMO Managers, Project Governance Leads, Reporting & Controls Analysts Role Scope (City Technology Only) In scope delivery and handover domains, including, but not limited to: • City Business Applications • City Platforms (integration/IoT/data) • City OT & Smart Systems technology • City Physical Security technology • City ICT infrastructure and data centers including City IT/OT Security Key Responsibilities • Delivery & Handover Governance Framework (City Technology) • Implement and maintain Delivery & Handover Governance standards for City Technology programs, including: • reporting templates and cadence • stage-gate criteria • RAID log standards • dependency tracking rules • baseline control requirements (scope/schedule/cost) • Ensure all delivery teams and vendors comply with governance controls • Integrated Program Controls • Maintain an integrated view of City Technology delivery progress across towers and suppliers • Track delivery milestones, critical path items, and cross-tower dependencies • Identify schedule slippage, scope creep, and delivery risk early and escalate through governance forums • Stage Gates & Assurance (Delivery-to-Run) • Govern and enforce delivery stage gates, including: • Design completion readiness (as required by TDAs) • Testing and commissioning evidence • Documentation and as-built readiness • Operational readiness evidence for transition into technology support • Ensure no system progresses through gates without evidence and sign-offs City Business Applications City OT & Smart Systems City Physical Security Systems City Platforms (Integration / IoT / Data) City ICT Infrastructure and Data Centers including City IT/OT Security • Risk, Issues, and Dependency Governance (RAID) • Own RAID governance standards across all City Technology delivery programs • Ensure RAID logs are complete, current, and actionable • Run dependency reviews and cross-tower issue resolution sessions • Escalate unresolved risks/issues to the appropriate governance level • Delivery Reporting & Executive Packs • Produce standardized delivery reporting packs including: • Schedule health (RAG) • Delivery risk exposure • Dependency hotspots • Milestone achievement • Vendor delivery performance indicators • Readiness risks for transition to technology support • Ensure reporting is auditable and consistent across towers • Vendor Delivery & Handover Governance Support (non-commercial) • Ensure vendors comply with City Technology Delivery & Handover Governance requirements: • Reporting cadence • Evidence packs • Stage-gate readiness • Documentation standards • Provide delivery performance evidence to: • Commercials/Vendor Management function (for contract governance) • City Technology leadership (for escalation) • Alignment to Governance, Architecture, and Cybersecurity • Ensure delivery programs comply with: • corporate technology governance processes (where applicable) • City Technology governance and architecture standards • design authority requirements (IT/OT/physical security/platforms/data) • cybersecurity gating requirements • Track and report exceptions and required waivers through the correct forums Key Interfaces Internal: • Director — City Technology Governance & Architecture • Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity) • City ITSM governance and assurance function • Director — City Technology Operations (City) (for transition readiness alignment only) • Finance / budgeting governance stakeholders External: • Systems Integrators • Delivery contractors • OEMs providing commissioning and handover support • Managed service providers supporting transition planning Success Measures (KPIs) • % of City Technology programs compliant with Delivery & Handover Governance reporting cadence • Stage-gate compliance rate (% passing with complete evidence) • % of projects with maintained baseline (scope/schedule/cost) • Delivery risk closure rate (RAID actions completed on time) • Number of uncontrolled scope changes / late change requests • Reduction in "handover defects" (missing documentation, missing runbooks, missing monitoring) • Reduction in incidents caused by poor delivery transition within first 30 days of go-live Operational Readiness & Handover Governance • Define acceptance criteria for transition from Project to Operations • Ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place • Validate security hardening and compliance sign-offs • Coordinate CAB approvals and go-live governance • Confirm training and knowledge transfer completion Portfolio & Financial Governance • Track total technology investment portfolio (CAPEX and transformation OPEX) • Align with Finance for forecasting accuracy • Monitor cost variance and earned value performance • Maintain benefits realization tracking framework Stakeholder Management • Engage Directors across all City Technology tower • Interface with Corporate PMO and Enterprise Architecture • Present executive updates to Technology Steering Committee • Coordinate with Procurement and Legal for contract governance alignment Requirements • 15+ year-experience in large-scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles • Experience in complex multi-domain environments, ideally including: • IT + OT programs • infrastructure and data centers • physical security technology delivery • smart city platforms and integration • Strong knowledge of: • stage-gate Delivery & Handover Governance • RAID management • dependency management • reporting and executive governance packs